--000000000000af8e6c060544daac Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you so much Aaron . Have a nice evening. *Mina Levy* Staffing Manager / Gestionnaire du personnel mina.levy@TheKey.com 514-907-5065 TheKey.ca [image: TheKey] On Wed, Sep 13, 2023 at 1:51=E2=80=AFPM Timothy Thomas wrot= e: > Thank you Aaron. > > On Wed, Sep 13, 2023 at 12:50=E2=80=AFPM Aaron Worob wrote: > >> Hi Timothy and Mina, >> >> I connected with Mina, and did a thorough inspection of the laptop. I wa= s >> not able to find any evidence of any sort of security breach. Thankfully= , >> Mina was able to send over video of the incident and in this case it loo= ks >> more like a key on the keyboard was stuck, or a wireless keyboard in use >> may have been experiencing some interference(Or possibly battery trouble= ). >> The logs do not show any external connections, and our remote support >> software confirms no sessions were open during that time period. >> >> I started a full disk scan with our anti-virus/intrusion detection >> software, which will continue and complete once the laptop is back onlin= e. >> If I do find any trouble, I will reach out to Mina directly. I also >> provided Mina my direct desk phone - (650)270-2347 - so we can immediate= ly >> investigate if something like this happens again. >> =E2=80=8B >> Please do not hesitate to reach out to me if you do experience any >> further trouble. I will continue monitoring in our security software as >> well. >> >> Thank you, >> Aaron Worob >> Network/Systems Administrator >> *aaron.worob@thekey.com * >> [image: TheKey] >> >> On Wed, 13 Sep at 10:20 AM , Bhuvaneshwari Sadananda > itsupport@thekey.com> wrote: >> Hi Timothy, >> >> Sure will send a link =E2=80=8B >> >> >> Thanks, >> Bhuvaneshwari Sadananda >> >> >> On Wed, 13 Sep at 9:14 AM , MinaLevy >> wrote: >> Hello Bhuvaneshwari, >> >> Can you kindly send me a link to meet at 11am? We have a daily meeting a= t >> 10am so anytime after that is fine. >> >> Thank you. Regards >> >> *Mina Levy* >> >> Staffing Manager / Gestionnaire du personnel >> mina.levy@TheKey.com >> 514-907-5065 >> >> TheKey.ca >> >> [image: TheKey] >> >> >> >> On Wed, Sep 13, 2023 at 8:41=E2=80=AFAM Bhuvaneshwari Sadananda > itsupport@thekey.com> wrote: >> >>> Hi Timothy, >>> >>> Good day! >>> =E2=80=8B >>> Please let me know once you are available so that we can connect throug= h >>> G-meet and resolve the issue. >>> >>> >>> Thanks, >>> Bhuvaneshwari Sadananda >>> >>> >>> On Tue, 12 Sep at 6:09 PM , MinaLevy >>> wrote: >>> Can we meet tomorrow morning at 10am? Is my time the same as yours? Is >>> google meet ok? >>> >>> Mina Levy >>> >>> Staffing Manager / Gestionnaire du personnel >>> mina.levy@TheKey.com >>> 514-907-5065 >>> >>> TheKey.ca >>> >>> >>> Inline image >>> >>> >>> >>> 456316:611100 >> > > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey]