--000000000000b083a205f70f50e0 Content-Type: multipart/alternative; boundary="000000000000b083a005f70f50df" --000000000000b083a005f70f50df Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Might I ask that someone contact this client tomorrow morning as she is very upset about this price increase. I advocated for this client not to get an increase as they are going with more hours and between their two profiles they have over 40 hours per week. This puts us in a very tough position - how should we respond to clients who are this upset about the increases. ---------- Forwarded message --------- From: Candice Date: Thu, Mar 16, 2023 at 8:07 PM Subject: FW: Tim Thomas sent you a document / re : Ray and May Albo To: Shawntel Sousa , Shawntel Sousa CC: Tim Thomas Hello again Shawntel, This letter comes as a bit of a shock regarding this notice of a price increase retroactive of the beginning of March. !?!? It was addressed as from Tim Thomas ? I nearly sent this to junk mail because I have no idea who this is. I don=E2=80=99t believe this increase this is a fare business practice= . Especially now that we are looking for more care for my dad and are stretched financially as it is. I don=E2=80=99t believe we have agreed to these rates in our contract= ... or should I assume now that you are changing your company name we actually don=E2=80=99t have a contract with you anymore ? I would like to have more clarity please , Your welcome to phone me regarding these changes, Thanks, Candice Sent from Mail for Windo= ws *From: *Tim Thomas *Sent: *March 16, 2023 7:38 AM *To: *Ray Albo *Subject: *Tim Thomas sent you a document Tim Thomas sent you "TheKey Service Update". None Open the document via %(user_document_url)s. https://app.pandadoc.com/document/96321f40296a5025ff81c1b35c8182c3d9c1d341 Forward https://app.pandadoc.com/document/96321f40296a5025ff81c1b35c8182c3d9c1d341?= tool=3Dforward -- PandaDoc is an application to send, track, annotate, and sign documents online in a fast, secure, and professional way. =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2= =80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C =E2=80=8C [image: Logo] *Tim Thomas* sent you "*TheKey Service Update*". Open the document [image: Arrow] Forward Report spam Use PandaDoc to create, send, track, and eSign documents =E2=80=94 quickly = and securely. --=20 Warm regards, Shawntel Sousa, LPN Lead Client Care Manager Home Care Assistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mo