--0000000000005be165060beeb945 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I just went into the account and added you and Sharon as secondary Shaw IDs. Let me know if that works. On Thu, Dec 7, 2023 at 7:24=E2=80=AFAM Timothy Thomas wrote= : > Its the two factor authentication that's the issue. > > On Thu, Dec 7, 2023 at 10:19=E2=80=AFAM Sharon Speirs wrote: > >> Carolina did add my name to the account but as of yesterday I am also >> told that only Carolina can change anything on the account even after I >> told them that she had already done that >> S >> >> On Thu, Dec 7, 2023 at 6:59=E2=80=AFAM Timothy Thomas wr= ote: >> >>> Hi Carolina, >>> >>> I was attempting to log into the shaw account to change access and >>> invoicing terms, but it has two factor authentication which is tied to = your >>> email address. Would you be able to login either turn off two factor, o= r >>> change the email address on file to my own tt@thekey.com? >>> >>> Thanks >>> >>> >>> -- >>> Tim Thomas >>> Head of Canada Division >>> *Please note my email has changed:* >>> tt@TheKey.com >>> (514) 591-9387 >>> TheKey.ca >>> [image: TheKey] >>> >> > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > --=20 Carolina Orosa Consultant Home Care Assistance 1861 Marine Drive, West Vancouver, BC V7V1J7 ph: (778) 279-3634 fax: (778) 279-3635 website: *www.homecareassistancevancouver.ca * https://www.youtube.com/watch?v=3DRX_4cCVybg8 --0000000000005be165060beeb945 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I just went into the account and added you and Sharon as s= econdary Shaw IDs.=C2=A0 Let me know if that works. On Thu, Dec 7, 2023 at 7= :24=E2=80=AFAM Timothy Thomas < tt@theke= y.com > wrote: Its the two factor authentication that's the issu= e. On Thu, Dec 7, 2023 at 10:19=E2=80=AFAM Sharon Speirs < sspeirs@thekey.com > wrote: Carolina did add my name to the account but as of yesterday I am also tol= d that only Carolina can change anything on the account even after I told t= hem that she had already done that=C2=A0 S On Th= u, Dec 7, 2023 at 6:59=E2=80=AFAM Timothy Thomas < tt@thekey.com > wrote: Hi Carolina, I was attempting to log into the shaw account to change acc= ess and invoicing terms, but it has two factor authentication which is tied= to your email address. Would you be able to login either turn off two fact= or, or change the email address on file to my own tt@thekey.com ? Thank= s -- Tim Thomas = Head of Canada Division <tr style=3D"font-family:roboto,Arial,Helvet