----==_mimepart_64aed87a5cfa0_1df2aebdf6a925823265152 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Thanks Kathryn! =C2=A0Should we consider giving Anamarija a different out= bound number? =C2=A0Do we think this kind of change might help reduce/eli= minate those misrouted calls? Thanks,=C2=A0 Mark Warner = = On Wed, 12 Jul at 12:41 PM , KathrynNester wrote: Hi all,=C2=A0 = I called back one of the caregivers from today as more calls have come i= n and he said he just called back the number that had called him. I asked= him for the number which is 519-954-2111 and that's our waterloo office = number. Anamarija is the one who called him. I think her number is still = connected to Waterloo. Caregivers are just calling back whichever number = called them, not the Montreal office directly from the sounds of it = = = Thanks, = Kathryn = = = = On Wed, Jul 12, 2023 at 10:48=E2=80=AFAM Mark Warner wrote: = = = = = Hi Cheryl,=C2=A0 = I have reviewed your call records and all of them indicate that the call= er dialed directly to Toronto.=C2=A0 There very well could be something a= miss with routing, but looking over the reports and verifying Montreal's = / Toronto's call flow set up, nothing appears out of sorts.=C2=A0 Unfortu= nately, the reports don't show me what phone number the person dialed.=C2= =A0 The next few times this happens, please confirm with the caller what = phone number they dialed when calling in and let me know. =C2=A0 = =E2=80=8B = = Thanks,=C2=A0 = Mark Warner = = = = = = On Wed, 12 Jul at 10:00 AM , CherylCartwright wrote: Hi Mark, = = We are still experiencing a lot of misdirected calls from Montreal into = Toronto. Below are a list of caregivers calling the Montreal line but bei= ng directed to Toronto.=C2=A0 = = Help? = = Cheryl = = = On Wed, Jul 12, 2023 at 10:58 AM Kathryn Nester wro= te: = = = = Hi Cheryl, = Here are the calls from Montreal that have been coming in: = = Friday (7th) = = 11:07am 438-337-1105 = 2:44 and 2:45pm Analyn Casao 514-575-4562 = 2:47pm 514-924-2913 = 3:16pm Noemi Fernandez 514-570-3116 = 3:34pm Carol Duldulao 514-463-1544 = 4:26pm 514-799-8054 = = Monday: = = 9:08am and 9:12am 514-924-2913, = 4:23pm 514-653-1266 = = Tuesday: = 10:38am and 2:48pm - Analyn Casao 515-575-4562 = Wednesday (today): = = 9:45am 514-705-5185 = = = Thanks, = Kathryn = -- = Kathryn Nester = Caregiver Ambassador = ___________________ = = Office: 416-488-8777 = = = TheKey.ca = = = = = = = = = = = = = = = = -- = Kathryn Nester = Caregiver Ambassador = ___________________ = = Office: 416-488-8777 = = = TheKey.ca ----==_mimepart_64aed87a5cfa0_1df2aebdf6a925823265152 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Thanks Kathryn! =C2=A0Should we consider giving Anamarij= a a different outbound number? =C2=A0Do we think this kind of change migh= t help reduce/eliminate those misrouted calls? Thanks,=C2=A0 Mark Warner On Wed, 12 Jul at 12:41 PM , KathrynNester &l= t;k