--000000000000055e1d06137707fd Content-Type: multipart/alternative; boundary="000000000000055e1c06137707fc" --000000000000055e1c06137707fc Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable GM Sir, I=E2=80=99m sure Cheryl will raise this to you, but wanted to be proactive = by sharing. I=E2=80=99ll push my team to lean in here and help, but given this= is somewhat new territory I=E2=80=99m sure we=E2=80=99ll need Cheryl to help u= s through it. More to come. *From:* Edie Gibbs *Sent:* Tuesday, March 12, 2024 8:50 AM *To:* Cheryl Cartwright *Cc:* Kristy Poyner ; Laszlo Kovacs ; Michelle Kenaga *Subject:* Re: Vijay Rqaizada If you could please call Blue Cross and ask them to send you an authorization - this should include the policy number, number of hours and forms that need to be completed. I do know things are done differently in Canada and I wish I could help you out more, we will learn together how to handle this claim. *Edie Gibbs* *Manager, Specialty Billing * *813-687-4821* * egibbs@TheKey.com"Staying together is progress, working together is success"*[image: Image removed by sender. TheKey] On Tue, Mar 12, 2024 at 9:45=E2=80=AFAM Cheryl Cartwright wrote: Chuck's clients are completely different. Those clients are part of a government program. We do not have that here in Ontario. What form do you need filled out each month? We do not receive the same form as Alberta because again, this is private insurance not part of a program. The client is not a veteran so there is no VA involved in this case. I will sign this form and send it to Blue Cross but how does that change how TheKey bills? I need to know what you need in order to submit the bills to the insurance company. Cheryl On Tue, Mar 12, 2024 at 10:16=E2=80=AFAM Edie Gibbs wro= te: Hey Cheryl, we will do whatever we can do to help you, however, we will need the form that needs to be completed each month, plus the information I have requested in this stream.. With Chuck's clients, he provides us with the billing information and forms, we complete at the end of the month, download it to his files and Chuck prints and signs the form, mails it for us. Since you are the General Manager, you can sign the form given. We do want to set this up properly and with your help, we can achieve this. Let me know if you have any questions, or how we can help on this end. Your Veterans billing is quite different from ours, so we need to make sure we get this right the first time around. Kristy, please put a hold on this client until we can get the information needed to properly bill. Thank you Cheryl for any help you can provide. *Edie Gibbs* *Manager, Specialty Billing * *813-687-4821* * egibbs@TheKey.com"Staying together is progress, working together is success"*[image: Image removed by sender. TheKey] On Tue, Mar 12, 2024 at 9:03=E2=80=AFAM Cheryl Cartwright wrote: Hi Edie, No we can't continue to bill the client. We are going to lose this client if we do that. It too