--000000000000efcf78060c7d2944 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Yes, I acknowledged her email and let her know we're currently working on it. Thank you for offering! On Thu, Dec 14, 2023 at 2:10=E2=80=AFPM Timothy Thomas wrot= e: > Thanks Lisa. Has anyone acknowledged Alice=E2=80=99s email yet? if not I= =E2=80=99m happy > to let her know we=E2=80=99re on working on it. > > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > > > On Thu, Dec 14, 2023 at 12:58=E2=80=AFPM wrote: > >> I am already on it and have asked Vashon to pull all info he can today. >> Vashon has been connecting with Joe. I was willing to issue credit to ta= ke >> care of this issue once we knew what they were agreeing too. Clients=E2= =80=99 >> daughter wants the below so we will do our best to provide it. >> >> >> >> Thanks, >> >> >> >> >> >> *Lisa Barker* >> >> Manager, Accounts Receivable >> >> lisa.barker@thekey.com >> >> [image: TheKey] >> >> >> >> >> >> >> >> >> >> *From:* Laszlo Kovacs >> *Sent:* Thursday, December 14, 2023 11:53 AM >> *To:* Legal ; Vashon Palloo = ; >> Lisa Barker >> *Cc:* Dennis Fancy ; Timothy Thomas >> *Subject:* FW: Anne Kober Care - Accounting Errors >> >> >> >> Legal =E2=80=93 FYI >> >> >> >> Vashon/Lisa =E2=80=93 Please try your best to provide the requested info= rmation >> below. >> >> >> >> Thanks, >> >> >> >> *From:* Alice Knowlden >> *Sent:* Thursday, December 14, 2023 10:57 AM >> *To:* Dennis Fancy ; Vanja Bezdrob > vanja.bezdrob@thekey.com>; sspeirs@thekey.com; vashon.palloo@thekey.com; >> lisa.barker@thekey.com; laszlo.kovacs@thekey.com >> *Cc:* Joe Step-Father ; Sarah Knowlden > s.a.knowlden@gmail.com> >> *Subject:* Anne Kober Care - Accounting Errors >> >> >> >> Good morning all, >> >> >> >> My name is Alice Knowlden, I am Anne Kober's daughter, and Joe Sayer's >> step daughter. I was the one who initially researched home care for our = mum >> and spoke with Dennis Fancy regarding same. I was very impressed with >> Dennis Fancy and he assured us that mum would get excellent care and we >> could breathe easier. The care mum received was wonderful and we have >> nothing but positive reviews for your care aids. >> >> >> >> However, shortly after we started using your services, your company was >> bought by The Key and all the accounting difficulties began. >> >> >> >> Further to the emails I have been copied on, I am requesting the >> following from The Key: >> >> >> >> 1. Copies of every single invoice, including the hours spent to make up >> the total of that invoice, regarding Anne's care, since we started using >> your company for home care; >> >> 2. Copies of every single receipt, with dates, showing what bank account= , >> Visa, or cheque that was used to resolve payments for invoices; >> >> 3. A copy of the spreadsheet you have provided Joe so I can cross >> reference that against the