--00000000000058fe8c05e4a9bb95 Content-Type: multipart/alternative; boundary="00000000000058fe8a05e4a9bb93" --00000000000058fe8a05e4a9bb93 Content-Type: text/plain; charset="UTF-8" Hi Joey, Apologies that I did not get this to you sooner but I recall you had a question about how to check Ring Group voicemails. As a reminder, anyone who is part of a ring group will see the voice messages in their app and a copy will be emailed to them with the voice message recording in addition to a transcription. However, if a user wanted to call in to check voice messages manually or perhaps a manager/user isn't a part of a ring group and wanted to check the voice message, they can call in by: 1. Dialing 500 2. Dialing the extension for the Ring Group - Montreal New Clients Ring Group - 1070050 - Montreal Existing Clients Ring Group - 1070051 - Montreal Caregivers Ring Group - 1070052 - Montreal All Others Ring Group - 1070053 - Montreal On Call Ring Group - 1070054 - Montreal Recruiting - 1070400 3. Entering the generic passcode "12341234" I have also attached a copy of our 8x8 Voicemail Guide for your review. *STATUS UPDATE:* As we have now finished the online training, I just wanted to check in with you and your team to see how you're doing and if you're ready to set a go-live date to soft forward your phone number(s) to our 8x8 system. What we still need from you to go-live: - Please provide the date and time (with time-zone) in which you'd like to start the forwarding of phone numbers to go-live - Please provide all the phone numbers that you are utilizing that will need to be forwarded - Please provide the recordings for the Main Auto-Attendant (I understand you also need the French recordings and mentioned you may take some time on this since it needed to be properly translated). Remember that the person recording will need to mention the following Ring Groups associated with these proper numbers - Option 1 - New Clients - Option 2 - Existing Clients - Option 3 - Caregivers - Option 4 - Recruiting - Option 5 - All Other Calls - Option 6 - Dial by Name Directory - Option 8 - Repeat Menu - Option 9 - To hear this menu in French I have also included Gabrielle Wolfe (Project Manager for Call Center) and Keith Moore (Telecom Manager) on this email since we recently had a process change and will need to gain their approval for the requested call routing we discussed above. We are trying to create a standardized call routing mention/auto-attendant and there are a few exceptions that will need to be evaluated and approved by them including the splitting of Caregiver/Recruiting Ring Groups, inclusion of the Dial by Name Directory and the French option. Gabrielle - can you please run an impact analysis and include/confirm the correct approvals needed by the proper parties? -- *Isabelle La * Project Management, IT Dept. * Please note my email has changed: * ila@thekey.com Direct: 650-231-5733 Fax: 919-377-9020 TheKey.com [image: TheKey] --00000000000058fe8a05e4a9bb