--0000000000000c3c7305f162aa0f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable No worries - this year is all about tracking and metrics so they=E2=80=99re= coming down on our team about support requests being tracked in the system. Have a great break! On Tue, Jan 3, 2023 at 11:25 AM Cheryl Cartwright wrote: > Thank you Isabelle. So sorry for not going through the right channel. I= =E2=80=99ll > be sure to send right to IT next time. > > On Tue, Jan 3, 2023 at 1:56 PM Isabelle La wrote: > >> Hi Cheryl, >> >> Have a great vacation - I'll go ahead and update for you but please be >> advised that I've been told by my IT Management to please send these >> simpler update request as a ticket to itsupport@thekey.com going >> forward. These changes have now been made to your Ontario All Others Rin= g >> Groups, thank you. >> >> On Mon, Jan 2, 2023 at 6:37 AM Cheryl Cartwright >> wrote: >> >>> Hi Isabelle, >>> >>> Happy New Year! The current ring group for extension 5 (all other calls= ) >>> currently rings to Angie and myself I believe. Now that we have had som= e >>> time to live in the new system we no longer feel that's appropriate. I = am >>> also on holidays this week and essentially that would ring to no one so= can >>> we change it? The ring group for ext. 5 (all other calls) should ring t= o >>> Kathryn, Poulami, Allison, Sydney and myself. It can ring to all of us = at >>> the same time. >>> >>> Thank you for your help with this, >>> >>> Cheryl >>> >>> -- >>> *Cheryl Cartwright* >>> *Regional, Client Success, Canada * >>> Home Care Assistance >>> Office: 416-488-8777 >>> Toronto, ON (EST) >>> torontohomecareassistance.ca >>> --- >>> Read Our Testimonials >>> Join Our Newsletter >>> >>> We Are Hiring! >>> >>> Champions of Longevity >>> ccartwright@homecareassistance.com >>> >> -- > *Cheryl Cartwright* > *Regional, Client Success, Canada * > Home Care Assistance > Office: 416-488-8777 > Toronto, ON (EST) > torontohomecareassistance.ca > --- > Read Our Testimonials > Join Our Newsletter > > We Are Hiring! > > Champions of Longevity > ccartwright@homecareassistance.com > --=20 -- *Isabelle La * Project Management, IT Dept. * Please note my email has changed: * ila@thekey.com Direct: 650-231-5733 Fax: 919-377-9020 TheKey.com [image: TheKey] --0000000000000c3c7305f162aa0f Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable No worries - this year is all about tracking and metrics = so they=E2=80=99re coming down on our team about support requests being tra= cked in the system. Have a great break!=C2=A0 On Tue, Jan 3, 2023 at 11= :25 AM Cheryl Cartwright < ccar= twright@thekey.com > wrote: Thank you Isabelle. So sorry for not going through the rig= ht channel. I=E2=80=99ll be sure to send right to IT next time.=C2=A0 = O= n Tue, Jan 3, 2023 at 1:56 PM Isabelle La < ila@thekey.com > wrote: Hi Cheryl,=C2=A0 Have= a great vacation - I'll go ahead and update for you but pl