This is a multipart message in MIME format. ------=_NextPart_000_025D_01DAB0ED.1BA4BDD0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_025E_01DAB0ED.1BA4BDD0" ------=_NextPart_001_025E_01DAB0ED.1BA4BDD0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you, both. =20 From: Timothy Thomas =20 Sent: Thursday, May 23, 2024 7:18 AM To: Marc Atkinson Cc: Elizabeth Clark ; ccartwright@thekey.com; = poulami.shah@thekey.com; timon.page@thekey.com Subject: Re: 158127 Bob Curry - Add Visa Credit Card to VP/Autopay & = Collection of Payment on Invoices 763294 & 763295 - [#803364] =20 Hi Marc, =20 I've just completed a test of etransfer@thekey.com = and it worked correctly so you're clear = to provide this new account to the client. =20 Thanks Tim Thomas Head of Canada Division Please note my email has changed: tt@TheKey.com (514) 591-9387 =09 TheKey.ca =20 =20 =20 On Thu, May 23, 2024 at 9:58=E2=80=AFAM Marc Atkinson = > wrote: Hi Tim, =20 Please confirm that I need to get back in touch with Elaine to let her = know to copy you on the emails that she sends to = paymentapplication@thekey.com as = well? =20 Thank you. =20 On Thu, 23 May at 9:38 AM , Timothy Thomas > wrote:=20 Ok, I'm adding @Elizabeth Clark =20 =20 Yes etransfers require a specific email address that's linked to a bank = account for auto deposit. We're in the process of launching = etransfer@thekey.com but it hasn't been = tested yet.=20 =20 If this client sends an etransfer to paymentapplication@thekey.com = it will need to be forwarded to = me for deposit.=20 =20 On Thu, May 23, 2024 at 9:31=E2=80=AFAM Marc Atkinson = > wrote: Hi Tim, =20 I provided her with our Payment Application team's email address = paymentapplication@thekey.com = since invoices are now being billed out of Versapay. Is there another = email address I can provide her? =20 Thank you. On Thu, 23 May at 9:24 AM , Timothy Thomas > wrote:=20 Ok, with etransfer she won't be required to send a remittance as long as = she includes the invoice she is paying within the message box.=20 =20 What etransfer email address was she given? =20 On Thu, May 23, 2024 at 9:09=E2=80=AFAM Marc Atkinson = > wrote: Hi Tim, =20 I brought that up to her as well regarding the fact that we have already = been using her credit card already. She didn't have a good answer to the = question and pretty much just said that she doesn't want to provide any = information to Versapay. =20 My apologies. She is going to be paying via Etransfer, not wire = transfer. I did provide her with the remittance email address, which she = actually questioned. She didn't understand why she would need to email = us payment information because she said that all of the other companies = she pays doesn't require this. She just sends the funds and that's it. =20 If she falls behind in payments our Collections team is going to be = calling her and it will end up getting addressed with your office during = their AR rev