--00000000000029b5a505ec9458cd Content-Type: text/plain; charset="UTF-8" Hi Team, We have been getting alot of adjustment/credit requests for clients bookings. I want to try and simplify and clarify the process so going forward we all have an understanding on how to proceed with these requests: If a client has an issue with bookings and raises this issue before invoicing (Tuesday) the booking can be corrected as it is not finalized nor invoiced . So essentially if the request comes in and is addressed before tuesday, you guys can just adjust the booking in question (prior week dates). If the request comes in after invoices are created (Tuesday), we will need to add credit and or adjust for the following week's invoice. This adjustment/credit should be done by the CSMs with an email to myself and Cheryl. We do not want to delete/refund any invoices after they are created. We will only delete/refund the invoice if the case is urgent (client by any means needs it corrected on the respective invoice). But please let us have a strict process in place where everyone and clients are aware that credit/adjustment will be made on the following week's invoice. Please let me know if you have any further questions. thank you, *Ali Malik* Manager - Financial Operations --00000000000029b5a505ec9458cd Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Team, We have been getting alot of a= djustment/credit requests for clients bookings. I = want to try and simplify and clarify the process so going forward we all ha= ve an understanding on how to proceed with these requests: If a client has an issue with bookings and raises this issue befor= e invoicing (Tuesday) the booking can be corrected as it is not finalized= =C2=A0nor invoiced . So essentially if the request comes in and is addresse= d before tuesday, you guys can just adjust the booking in question (prior w= eek dates). If the request comes in after invoices= are created (Tuesday), we will need to add credit and or adjust for the fo= llowing week's invoice. This adjustment/credit should be done by the CS= Ms with an email to myself and Cheryl. We do not w= ant to delete/refund any invoices after they are created. We will only dele= te/refund the invoice if the case is urgent (client by any means needs it c= orrected on the respective invoice). But please let us have a strict proces= s in place where everyone and clients are aware that credit/adjustment will= be made on the following week's invoice.=C2=A0 Please let me know if you have any further questions. thank you, Ali Malik Manager - Financial Operations=C2=A0 --00000000000029b5a505ec9458cd--