--0000000000001ea4dd05ffaa62dd Content-Type: text/plain; charset="UTF-8" Good morning Lisa, I had sent your disputed shifts/employees not being present for Floralies to Alexandre Mercier who was able to approve the following invoices for us and confirm the presence of our employees. Here is a list of invoices we are waiting on being paid. There will be no credit issued as we were able to prove they were there with the help of Alexandre. Let me know when we can expect payment as like you mentioned it's been since November 2022 that we have been going back and forth. The following invoices have been approved please double check your schedules and data. If you have any questions please reach out to Alexandre directly but on our end everything has been confirmed and approved. - 45672 - 45927 - 46040 - 46041 - 46582 The following disputes made are incorrect as the employees were at their shifts as scheduled. 47275 - Johnafel Callueng the RN you claim was not at her shift on February 26th was in fact there for her shift. Please pay the invoice in full. No credit will be issued. 47503 - Shirlyn Cablin the LPN you claim was not at her shift on March 9 and 10 was in fact there for her shift. Please pay the invoice in full. No credit will be issued. 47609 - credit will be issued asap as you were charged twice. The billing team has already sent a credit memo for this. 47708 - Roxanne Alegado the PAB you claim was not at her shift on March 25 and 26 was in fact there. Please pay the invoice in full. No credit will be issued. 48023 - Shirlyn Cablin the LPN who you claim called the site to advise of absence was not absent. She had been absent on April 3 and 5 which yes she advised the site about but was at her shift on the 11th and all that week. Please pay the invoice in full. No credit will be issued. 48168 - John Vincent Dumag the RN you claim was not at his shift on April 20th was there. He was absent on 22-23-24 not on the 20th. Please pay the invoice in full. No credit will be issued. We were unable to prove our employees' presence for their scheduled shifts. Please disregard the following invoices. - 45817 - 46265 - 46481 As per these invoices: 46264 and 46372. A credit memo was sent by the billing team . Did you not receive them? Please advise and if not we will get you those ASAP. Thank you for your ongoing patience and understanding. There has been a lot of back and forth over the past year or so and we just hope that we can finally get this resolved. Looking forward to hearing from you. Kind regards, -- *Nikita Moreau* Staffing Manager / Gestionnaire du personnel nmoreau@TheKey.com 514-907-5065 TheKey.ca [image: TheKey] --0000000000001ea4dd05ffaa62dd Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morn= ing Lisa, I had sent your disputed shifts/employees not being present for F= loralies to Alexandre Mercier who was able to approve the following invoice= s for us and confirm the presence of our employees. He