--00000000000099732b0639ac44fe Content-Type: multipart/alternative; boundary="0000000000009973290639ac44fd" --0000000000009973290639ac44fd Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Forwarding to you for visibility. I=E2=80=99m setting up a call with her to= discuss further. ---------- Forwarded message --------- From: Desiree A. Date: Fri, Jul 11, 2025 at 2:10=E2=80=AFPM Subject: Re: Feedback Email To: Cristal Munoz Hi Cristal, Thank you for the feedback, and I completely understand the importance of timely follow-ups, especially as we work toward growing the business. I sincerely apologize for the delay in my response=E2=80=94it was not my inte= ntion to let it go past the expected timeframe. I did have a follow up task to respond to the client's email today, but the day has been particularly busy with phone intakes and follow-ups. As we currently don=E2=80=99t have standardized templates for these types o= f email inquiries, crafting responses takes more time and focus to ensure accuracy and professionalism. That said, I understand how critical responsiveness is, and I=E2=80=99ll co= ntinue working on finding a better balance to manage both phone and email inquiries more efficiently moving forward. Please let me know if there are any tools, templates, or processes you=E2= =80=99d recommend to help support quicker turnaround for email responses, while balancing phone intakes. I appreciate your understanding and support. Kind regards, *Desiree Aranjo* Regional Intake Manager O. 416-488-8777 TheKey.ca [image: TheKey] On Fri, Jul 11, 2025 at 1:42=E2=80=AFPM Cristal Munoz w= rote: > Hi Desiree, > Our Executive Leadership team has asked that we stay on top of web leads > and emails from prospective clients as we work toward growing the busines= s. > There are a lot of eyes on our response time at the moment. > > Recently, a member of our leadership team submitted an inquiry over emai= l > and said you did a great job replying initially but when they sent anothe= r > email to inquire about the cost that you haven't responded in almost 24 > hours. The response time is unacceptable and a poor client experience. If > we want to win new business, we need to be far more responsive to leads > because we are not in a position to lose out on these opportunities. Than= ks > and please let me know if you have any questions. > > *Note: *Jessie Daniel was the test lead > > -- > > Sincerely, > > Cristal Munoz > > Inside Sales Manager > > cmunoz@thekey.com > > TheKey.com > > [image: image.png] > Sincerely, Cristal Munoz Inside Sales Manager cmunoz@thekey.com TheKey.com --0000000000009973290639ac44fd Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Forwarding to you for visibility. I=E2=80=99m setting up = a call with her to discuss further.=C2=A0 -------= --- Forwarded message --------- From: Desiree A. < desiree.aranjo@thekey.com > Date= : Fri, Jul 11, 2025 at 2:10=E2=80=AFPM Sub