Hi Lindsey
Thanks so much for getting back and clearing up my confusion.
I would like you to email me a new invoice removing the GST. Is it necessary to have the overdue stamp? I have been asking about the billing for some time and don’t feel I have made things overdue.
Also please tell me when you will be debiting my two different accounts so I can check my online banking.
In future the WRHA account can only be charged $21.40 x the number of hours worked no matter what, ( ie any overtime hours). So if you just take the number of hours worked and multiply by $21.40, you will be debiting that account correctly.
Again I look forward to your new invoice email and your message about when the accounts will be debited for the October 26th billing with the following amounts:
6 x $32 = $192.00
WRHA amount 6 x$21.40= $128.40
Carol’s and Jim’s account =$63.60
Thanks again
Carol Pawluk and Jim Henderson
Sent from my iPhone
> On Nov 8, 2022, at 8:17 PM, Lindsey Fancy <lfancy@thekey.com> wrote:
>
>
> Hi Carol,
>
> My apologies about the confusion, and the GST. If you are receiving SFMC, you will not be paying GST. I will mention this to your care manager so that this can be resolved. I do have a message out to the care team to find out the details on how much is to be debited to each account but since you have provided me this information, I can go ahead and debit these accounts at your convenience. Are you good with me going ahead and doing this, once we remove the GST?
>
> Again, my apologies for these mistakes.
>
> Best regards,
>
> Lindsey
>
>> On Tue, Nov 8, 2022 at 8:08 PM Carol Pawluk <cpawluk@shaw.ca> wrote:
>> Hi Lindsey
>>
>> I am confused.
>>
>> I wasn’t aware that GST was being charged. That is so unfortunate.
>>
>> I do need the invoices for my WRHA reports, but no where do you indicate that my husband’s and my personal chequing account will be debited $73.20 and my WRHA account will be debited
>> $128.40 which will cover the $201.60 owed. Both of these accounts are registered with your company.
>>
>> When will these accounts be debited?
>>
>> Please help me understand how your company does its billing. As I said, I am very confused.
>>
>> Thanks
>> Carol Pawluk and Jim Henderson
>>
>>
>>
>> Sent from my iPhone