Detractor Response Support - Keri OOO

From

Keri Thrush <kthrush@thekey.com>

To

Alan Badger <abadger@thekey.com>, Breana Quinn <bquinn@thekey.com>, Carmella Miller <camiller@thekey.com>, Cheryl Cartwright <ccartwright@thekey.com>, Christa Chalfa <cchalfa@thekey.com>, Dawn Christensen <dawn.christensen@thekey.com>, Debra Davis <ddavis@thekey.com>, Dave Knier <dknier@thekey.com>, Paul McCampbell <jessica.astuti@thekey.com>, Jen Taylor <jmtaylor@thekey.com>, Jessica Pascasio <jpascasio@thekey.com>, Kim Scott <kscott@thekey.com>, Kendra Smith <ksmith@thekey.com>, Laura Meister <laura.meister@thekey.com>, Nancy Hopkins <nhopkins@thekey.com>, Ora Hardy <ora.hardy@thekey.com>, Paul McCampbell <pmccampbell@thekey.com>, Renee Anter <renee.anter@thekey.com>, Stephennie Laxamana <slaxamana@thekey.com>, Sara Marrow <smarrow@thekey.com>, Susan Troutman <stroutman@thekey.com>, Yukari Roberts <yroberts@thekey.com>, Claudia Hernandez <chernandez@thekey.com>

CC

Chen Xie <chen@thekey.com>, Angie Markwell <angie.markwell@thekey.com>, Melissa Reyes <melissa.reyes@thekey.com>, Aileen Ruffin <aruffin@thekey.com>, Alex Hodges <ahodges@thekey.com>, Mansi Mehta <mmehta@thekey.com>, Grace Labrecque <glabrecque@thekey.com>, Timothy Thomas <tt@thekey.com>, Carol Miller <carol.miller@thekey.com>, Kim Kranwinkel <kimberly.kranwinkel@thekey.com>, Jennifer Piper <jennifer.piper@thekey.com>, Jennifer Muskat <jmuskat@thekey.com>, Jay Skypeck <jason.skypeck@homecareassistance.com>, Cathy Goffredo <catherine.goffredo@thekey.com>, Kimberly Guerci <kguerci@thekey.com>, KJ Babatid <kbabatid@thekey.com>, chernandez@homecareassistance.com, ssudberry@homecareassistance.com, Pete DaCosta <peter.dacosta@thekey.com>, Amy Harris <aharris@thekey.com>, Will Reid <wreid@thekey.com>, Beth Ann Rosario <bethann.rosario@thekey.com>, James Buscemi <jbuscemi@thekey.com>, Triff Cook <triff@thekey.com>, James Patchett <jpatchett@thekey.com>, Timothy Thompson-Cook <timothy.thompsoncook@thekey.com>, Araceli Gutierrez <araceli.gutierrez@thekey.com>, Alicia Broussard <abroussard@thekey.com>, Coddye Ring-Noonan <coddye.ringnoonan@thekey.com>

Date

Thu, 12 Jan 2023 17:26:20 -0800

Folder

INBOX

--0000000000008c773105f21b1fb2 Content-Type: text/plain; charset="UTF-8" Hi, Team! I hope everyone is well. I'm reaching out because starting tomorrow, January 13th, I will be on PTO and returning on Thursday, January 19th. Service Quality is kindly requesting that during this time, Regional Client Success Managers rely on the daily Medallia Feedback email labeled "Daily Report: Survey Scores 8 or Below" as a temporary form of notification for all detractors. Please expect our regular process to resume on the 19th, starting with the detractors for that day. As always, we greatly appreciate our partnership and I look forward to seeing you next Thursday during our weekly call. Thank you, Keri Thrush Director of Service Quality * Please note my email has changed: * kthrush@thekey.com (650) 338-4375 Ext. 124375 TheKey.com [image: TheKey] --0000000000008c773105f21b1fb2 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Team! I hope everyone is well. I&#3= 9;m reaching out because starting tomorrow, January 13th, I will be on PTO = and returning on Thursday, January 19th.=C2=A0 Service Quality is kindly requesting that during this time, Regional Cl= ient Success Managers rely on the daily Medallia Feedback email labeled &qu= ot; Daily Report: Survey Scores 8 = or Below" =C2=A0 as a temporary form of notification=C2=A0= for all detractors. Please expect our regular process to resume on the 19th= , starting with the detractors for that day.=C2=A0 As always, we greatly appreciate our partnership and I look forward to see= ing you next Thursday during our weekly call.=C2=A0 Thank you, Keri Thrush Director of Service Quality Please note my email has changed: kthrush@thekey.com (650) 338-4375 Ext. 124375 TheKey.com --0000000000008c773105f21b1fb2--