Please take a look at ticket #829948 raised by JosephTaylor (joey.taylor@homecareassistance.com). Can you please issue the below refund? Client Name: Marian Albin Schauber NetSuite ID:158636 Versapay Transaction Number:624700 Payment Date:5/14/2024 Refund Amount:$650 Reason for refund: AR loaded from Quickbooks into NetSuite in error. Transaction was actually a check in QB that did not need to be carried into NS.
On
Mon, 10 Jun at 4:38 PM
, Timothy Thomas <tt@thekey.com> wrote:
Ok thanks Lito, please confirm when the credit has been processed so we may call the client
On Mon, Jun 10, 2024 at 4:36 PM Lito Delapena <billing@thekey.com> wrote:
HI Joey and Tim,
After John's review QB's the transaction below is reflected as an Cheque and was later loaded into Netsuite as an invoice. Ill work on getting this refunded back to the clients original form of payment and the invoice credited off. As for the check, i found confiramtion that it did not need to be returned to the client per the Credit spredasheet
Thanks,
Lito Delapena
Lito Delapena
Help Desk Manager
Billing@thekey.com
866-226-1702
On
Mon, 10 Jun at 3:06 PM
, John Janiga <billing@thekey.com> wrote:
Hello Team,
Please see the screenshots which reflect the $650 in QuickBooks. It looks like this was a payment.
On
Mon, 10 Jun at 2:58 PM
, Lito Delapena <billing@thekey.com> wrote:
Hi Joey and Tim,
On it! working on this with my collector John Janiga. From what it looks like right now the AR balance of $650 1/9/2024 was carried over into Netsuite from Quickbooks and autopaid upon upload. I have asked John to get a copy of the original invoice out of QB and will review with the group prior to processing the Refund
Thanks,
Lito Delapena
Help Desk Manager
Billing@thekey.com
866-226-1702
Tim Thomas
Head of Canada Division
Please note my email has changed:
tt@TheKey.com
(514) 591-9387
TheKey.ca