This is a multipart message in MIME format. ------=_NextPart_000_0605_01DA6B9B.F922A0B0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0606_01DA6B9B.F922A0B0" ------=_NextPart_001_0606_01DA6B9B.F922A0B0 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Hi There- =20 When clients lose their Advanced Payment/Credit (not deposit) because = they did not use it within the initial 180-day period, how does that = appear on the P&L?=20 =20 They sit in a liability account until the forfeiture invoice generates = but once that occurs, are those figures treated as revenue? =20 Elizabeth Clark=20 Director, CI & Transformation Long Term Care Insurance, Onboarding =20 TheKey =20 =20 =20 =20 From: Timothy Thomas =20 Sent: Thursday, February 29, 2024 11:01 AM To: Elizabeth Clark Subject: Care Commitment =20 Hi Liz, =20 As the Care Commitment program will launch in Canada next week I wanted = to ensure we have a streamlined process to ensure clients are being = charged their deposits correctly and that ongoing invoices are getting = properly applied. Especially in Montreal where we have quickbooks. = Please review with account and Randi our bookkeeper. =20 Also do you know if these deposits will be treated as revenue right = away? Or as invoices are debited against it? =20 Thanks! Tim=20 =20 --=20 Tim Thomas Head of Canada Division Please note my email has changed: tt@TheKey.com (514) 591-9387 =09 TheKey.ca =20 =20 ------=_NextPart_001_0606_01DA6B9B.F922A0B0 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Hi There- When clients lose = their Advanced Payment/Credit (not deposit) because they did not use it = within the initial 180-day period, how does that appear on the P&L? = They sit in a = liability account until the forfeiture invoice generates but once that = occurs, are those figures treated as revenue? Elizabeth Clark Director, CI & = Transformation <span = style=3D'font-size:10.0p