--000000000000864a4a05f565ad73 Content-Type: text/plain; charset="UTF-8" Hi everyone, Below is from the written list Tansley Woods gave to me when I was in last week about the service failures/issues our staff have had there. - Staff arriving late as they are not taking into consideration the screening and testing they need to do prior to the start of their shift (takes anywhere from 20-25 minutes) - on cell phones - not taking initiative - not taking breaks at appropriate times, need to follow directive from Tansley of when a break is needed to be taken - call bells not being answered/being ignored - staff coming to work with long nails/fake nails - staff not using person-centered language - wearing ear pods or headphones during their shifts while working - lots of no shows which are not being effectively communicated - not following dress code, staff rarely wearing uniforms or wearing sweaters over uniforms which covers the uniform - not wearing name tags - following the VLS sheets too closely and not helping with other tasks as they come up - not helping out in other neighborhoods when asked Thanks, -- Amanda Ilines Home Care Liaison *Please note my email has changed:* amanda.ilines@TheKey.com (437) 217-5861 TheKey.com [image: TheKey] --000000000000864a4a05f565ad73 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi everyone, Below is from the written = list Tansley Woods gave to me when I was=C2=A0 in last week about the=C2=A0= service failures/issues our staff have had there.=C2=A0 Staff arriving late as they are not taking into consideration= the screening and testing they need to do prior to the start of their shif= t (takes anywhere from 20-25 minutes) on cell phones not ta= king initiative not taking breaks at appropriate times, need to fol= low directive from Tansley of when a break is needed to be taken ca= ll bells not being answered/being ignored staff coming to work with= long nails/fake nails staff not using person-centered language wearing ear pods or headphones during their shifts while working lots of no shows which are not being effectively communicated no= t following dress code, staff rarely wearing uniforms or wearing sweaters o= ver uniforms which covers the uniform not wearing name tags following the VLS sheets too closely and not helping with other tasks as t= hey come up not helping out in other neighborhoods when asked Thanks, -- = Amanda Ilines Home Care Liaison Please note my email has changed: amanda.ilines@TheKey.com (437) 217-5861 TheKey.com <img src=3D"https://signature.thekey.com/img/tk_logo_byhca_sig.png" w= idth=3D"