Thank you!
I didn't remove the brother from the file just yet- but the main point of
contact is the daughter Iqbal and number is 773-251-5321.
On Wed, Feb 4, 2026 at 9:44 AM Sarah Tenny <sarah.tenny@thekey.com> wrote:
> I called POC and left a detailed voicemail. I will keep you posted!
>
> Sarah Tenny, BSN, MSN
> Client Success Manager
> sarah.tenny@thekey.com
> Mobile: (314) 718-6255
> Office: (314) 863-8989
> TheKey.com <https://thekey.com/>
> *We value your feedback. Please leave us a Google review
> <https://search.google.com/local/writereview?placeid=ChIJQRcnOSfL2IcRjWZZNMb_e8Y>*
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>
>
> On Wed, Feb 4, 2026 at 8:10 AM Tayler Lacy <tayler.lacy@thekey.com> wrote:
>
>> @Sarah Tenny <sarah.tenny@thekey.com>/Office- I heard back from Mary's
>> daughter Iqbal (it's pronounced EK-Bull) who apologizes for everything. She
>> said mom is home and mom is going to be with her at her place. We updated
>> the address. She said that she needs a Monday-Friday 9-4pm to start asap.
>> She is asking if we can do the AX today at 3pm. She has two cats in the
>> home, her best contact number is 773-251-5321- I let her know I would put
>> 3pm down today and call her back if anything changes.
>>
>> *The updated address is: 1219 Brittany Parkway Drive, Manchester, MO
>> 63011
>> <https://www.google.com/maps/search/1219+Brittany+Parkway+Drive,+Manchester,+MO+63011?entry=gmail&source=g>-
>> is it possible to schedule an AX there today for 3pm. She would like to get
>> services started as soon as possible. *
>>
>> On Sat, Jan 31, 2026 at 12:20 PM Tayler Lacy <tayler.lacy@thekey.com>
>> wrote:
>>
>>>
>>> Hello -
>>>
>>> The below Opportunity is ready for an assessment! An intake call has
>>> already been conducted. Please contact the caller to introduce yourself and
>>> confirm the assessment date/time.
>>> **Please confirm the CSM completing assessment. **
>>>
>>> Assessment Date and Time: 2/2 at 3pm
>>> Client Name: Mary Abuhilwa
>>> SF LINK:
>>> https://homecareassistance.lightning.force.com/lightning/r/Opportunity/006UH00000ZVVrNYAX/view
>>> Chatter Notes:I spoke with Ramis regarding his mom Mary. He found us
>>> through Google. He said his mom is 80 years old and has had some medical
>>> issues/cognitive decline since her stroke around Thanksgiving. She lives
>>> alone and has noticed some bruising on her which worries him that she is
>>> falling and not remembering. His biggest fear is that she is going to take
>>> a fall and no one will know. He really needs someone Monday-Friday 10-4pm
>>> to help with fall prevention, make her some coffee/meals, help her in the
>>> shower, take her to and from the bathroom. She is wearing depends in case
>>> she has an accident and asks us to make sure linens are dry and that she
>>> didn't' have an accident on the overnight. He is putting chuck pads on the
>>> bed. He also wants us to encourage PT exercises while we're in the home
>>> too. There are no smoking/pets in the home. She is currently at Mercy
>>> hospital due to fluid build up but is probably getting released today. He
>>> would like to set up an in person AX asap- so he wants to do Monday at 3pm.
>>> His sister will be there as well and her name is Iqbal Gheith. This would
>>> be private pay and he was quoted $34-$40 an hour. @Bridgett Scherer
>>> <https://homecareassistance.lightning.force.com/lightning/r/0055e000007BuExAAK/view>
>>> @Sarah Tenny
>>> <https://homecareassistance.lightning.force.com/lightning/r/0057V00000ABaEfQAL/view>
>>>
>>>
>>> -
>>> -
>>>
>>>
>>> Caller Name: Ramis Gheith
>>> Caller Phone number:773-251-5277
>>> Referral Account: Google
>>> Range Quoted: $34-$40
>>> Address: 1134 South Mason Road, St Louis, MO 63131
>>> <https://www.google.com/maps/search/1134+South+Mason+Road,+St+Louis,+MO+63131?entry=gmail&source=g>
>>> Weekly Hours: 30 hours: Monday-Friday 10-4pm
>>> Duration of Care: TBD
>>> ANTICIPATED SOC: TBD
>>>
>>> Tayler Lacy
>>> Lead Homecare Advisor
>>> tayler.lacy@thekey.com
>>> Mobile: (860) 609-9660
>>> https://thekey.com
>>> <https://thekey.com/>
>>>
>>>
>>
>> --
>>
>> Tayler Lacy
>> Lead Homecare Advisor
>> tayler.lacy@thekey.com
>> Mobile: (860) 609-9660
>> https://thekey.com
>> <https://thekey.com/>
>>
>>
--
Tayler Lacy
Lead Homecare Advisor
tayler.lacy@thekey.com
Mobile: (860) 609-9660
https://thekey.com
<https://thekey.com/>