--000000000000aca91105fa41f270 Content-Type: multipart/alternative; boundary="000000000000aca90f05fa41f26f" --000000000000aca90f05fa41f26f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Noted thank you. On Wed, Apr 26, 2023 at 2:26 PM Timothy Thomas wrote: > Thank you Sharon. > > On Wed, Apr 26, 2023 at 2:24=E2=80=AFPM Sharon Speirs wrote: > >> Hi Canadian Staffing team and on call managers >> >> Please see below an example of what every scheduling manager must do if >> you have to deviate from the market or complex rates for your market in >> clear care and pay a caregiver a different rate. You have authorization = to >> do that for any fill in shift in order to ensure the client has care. >> Please see the example below >> >> [image: image.png] >> >> and please also ensure that both billing and payroll boxes are checked s= o >> that each department can see the note. >> >> If you have to deviate from the Market or Complex rate "*ongoing" *for >> any caregiver working with a *"new client"* please ensure you have >> authorization. >> You will have to email your local leader or myself and we need to explai= n >> to Tim the reasons we have to pay more. Please do not make the assumptio= n >> we are going to authorize it until you have tried every avenue to be in >> compliance with the market or complex rates. If you are replacing a >> caregiver with a tenured client then we want to try to push the >> margin closer to 50% if we can. >> >> *Please note* none of the above relates to staffing or residences that >> have specific requirements for caregivers as in those instances we have >> already ( or should have) tagged them as "*partner exception rate"* so >> they will not be flagged in any audit regarding caregiver rates of pay. >> >> >> Team, will continue to work on our margins together, talk about the >> reality of caregiver rates during our one on ones and continue to work t= he >> best we can within these new parameters. I know each of you have concern= s >> about your market and we will do our best to understand them and have th= em >> addressed quickly to ensure you have the tools to be successful. >> >> Any concerns or feedback please do not hesitate to reach out >> Kind regards >> Sharon >> >> >> >> >> >> Sharon, Speirs >> >> Canadian Staffing Manager >> >> 778 279 3634 >> >> TheKey.ca >> >> [image: TheKey] >> >> >> >> >> >> > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > --=20 *Tyler Ferguson* Staffing Manager Office: 416-488-8777 Cell: 647-406-8719 Mavencare | Powered by Home Care Assistance --000000000000aca90f05fa41f26f Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Noted thank you.=C2=A0 On Wed, Apr 26, 2023 at 2:26 P= M Timothy Thomas < tt@thekey.com >= wrote: Thank you Sharon.=C2=A0 On Wed, Apr 26, 2023 at 2:24=E2=80=AFPM Sharon Speirs < sspeirs@thekey.