----==_mimepart_664f4527863e6_2223ff127ba59d4770771f Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Tim, I provided her with our Payment Application team's email addr= ess paymentapplication@thekey.com since invoices are now being billed out= of Versapay. Is there another email address I can provide her? Thank= you. = = On Thu, 23 May at 9:24 AM , Timothy Thomas wrote: Ok, with etransfer=C2=A0she won't be require= d to send a remittance as long as she includes the invoice she is paying = within the message box.=C2=A0 = What etransfer email address was she given? = = = = On Thu, May 23, 2024 at 9:09=E2=80=AFAM Marc Atkinson wrote: = = = = = Hi Tim, = = I brought that up to her as well regarding the fact that we have already= been using her credit card already. She didn't have a good answer to the= question and pretty much just said that she doesn't want to provide any = information to Versapay. = = My apologies. She is going to be paying via Etransfer, not wire transfer= . I did provide her with the remittance email address, which she actually= questioned. She didn't understand why she would need to email us payment= information because she said that all of the other companies she pays do= esn't require this. She just sends the funds and that's it. = = If she falls behind in payments our Collections team is going to be call= ing her and it will end up getting addressed with your office during thei= r AR review. = = Thank you. = = = = On Thu, 23 May at 9:05 AM , Timothy Thomas wrote: +=C2=A0@Timon Page=C2=A0for visibility.=C2=A0= = Why the hesitation in providing new card information if we've been using= the card in the past? My preference would be etransfer over wire transfe= r.=C2=A0 = = Marc, did you provide Elaine with the remittance email to send confirmat= ions of her wire transfers? = = = = On Wed, May 22, 2024 at 5:19=E2=80=AFPM Marc Atkinson wrote: = = = = = Hi Everyone, = = Please reference for Waterloo client Bob Curry (https://torontohca.clear= careonline.ca/clients/1000000000035592/). = = All of the recent payments were made with a Visa card that we unfortunat= ely did not have on file in paper format for us to transfer the card info= rmation into VP for autopay. I just spoke with Elaine Curry and she is re= fusing to provide us with the information as she is displeased that we ha= d a delay in posting her recent payments and due to the fact that she jus= t doesn't want to supply VP with their card. She mentioned that she will = pay via EFT/wire transfer, so I supplied her with our banking information= . I'm not sure what else we can do here, since we do not have a Home Care= Assistance/TheKey contract on file with a valid Payment Authorization Fo= rm. = = I just wanted to bring this to everyone's attention, as there could now = potentially be a delay in receiving payments in a timely manner. I did ma= ke our Collections team aware of this. = = Thank you! = = = = = = = = = -- = Tim Thomas = Head