--0000000000001310680629798f93 Content-Type: multipart/alternative; boundary="0000000000001310670629798f92" --0000000000001310670629798f92 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable That would be great! Thanks so much, Tim. Sincerely, Cristal Munoz *Inside Sales Manager* Please note my email has changed: cmunoz@thekey.com TheKey.com [image: image.png] On Tue, Dec 17, 2024 at 11:07=E2=80=AFAM Timothy Thomas wro= te: > Good morning, > > Over the past month, our Client Success Managers (CSMs) have raised > concerns that they have been sent to assessments by our Intake team that > were not truly ready for a formal care plan assessment. In many cases, > these sessions have been more informational rather than an actual > assessment, which is impacting our conversion rates. > > Moving forward, if you notice any similar situations, please report them > to Cristal (cc=E2=80=99d) so she can review the case and determine if add= itional > feedback or training is needed. > > Thank you. > > -- > > *Tim Thomas* > Head of Midwest & Canada Divisions | *TheKey* > Mobile: 514.591.9387 > [image: TheKey] > --=20 Sincerely, Cristal Munoz *Inside Sales Manager* Please note my email has changed: cmunoz@thekey.com TheKey.com --0000000000001310670629798f92 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable That would be great! Thanks so much, Tim. Sincerely, Cristal Munoz Inside Sale= s Manager Please note my email has changed: cmunoz@thekey.com TheKey.com On Tue, Dec = 17, 2024 at 11:07=E2=80=AFAM Timothy Thomas < tt@thekey.com > wrote: Good morning, Over the past= mo