----==_mimepart_651c4b8920171_1d82b081a1f8e783239134f Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Chuck, Please process a refund for $3,035.67 Canadian Dollar to th= e client's checking account ending in 3160 through their PAD on file in o= ur system. Also, just so we're all clear moving forward, the correct = process for refund requests for Calgary clients have to go directly to yo= u with Tim on copy for approval and Vashon and Lisa on copy for visibilit= y. Please confirm that this is the correct process. Thank you. = = = On Tue, 3 Oct at 12:22 PM , CharlesTerlesky wrote: = Hi All, = = To confirm - I do not have access to Net Suite=C2=A0so I have no visibil= ity on the screenshots. No one emailed me to etransfer the client funds. = Marc, in this email string, you said, "We have gone ahead and issued a re= fund for this amount on 9/20". (but I was not told) = = If you want me to refund the client through E-transfer,=C2=A0an email mu= st be sent to Tim Thomas and me for approval. This is because the refund = will appear on our P&L and must be allocated=C2=A0to the correct=C2=A0acc= ount. This can be done on the same day, and I can happily do it upon=C2=A0= request. Just to let you know, Calgary can't do refunds through PAD, so w= e must do an E-transfer. = = Let's get this sorted out today - Please email me and Tim the exact amou= nt you wish to have E-transfered. = = Thanks, = Chuck = = = = = = = = On Tue, Oct 3, 2023 at 7:36=E2=80=AFAM Marc Atkinson wrote: = = = = Good Morning Team, = = Just a heads up here. I reached out to Hector McFadyen late yesterday to= see if he received the refund yet, and he responded by saying he has not= . Please see below. If we can obtain some sort of update on this today, t= hat would be appreciated. = = Thanks! = = = = = = On Mon, 2 Oct at 11:34 AM , Vashon Palloo wrote:= = Chuck, = = This refund is part of the same batch of refunds you processed when he h= ad those CDHC payment issues. I assume you'd process this refund the same= way you did the others. The NS screenshot Marc sent shows the payment re= versal I entered into NS, however you're responsible for actually refundi= ng back to the client. = = = On Mon, 2 Oct at 11:30 AM , Marc Atkinson wrote:= = Hi Vashon, = = It's showing that you keyed the refund in NS. We just need to figure out= if the funds were deposited back into the client's checking account. = = = = = = = = = = = = = = = = = = -- = Chuck Terlesky B.A., CCPE = General Manager/Regional Caregiver Ambassador for Canada 403-301-3777 = TheKey.ca=C2=A0=C2=A0 ----==_mimepart_651c4b8920171_1d82b081a1f8e783239134f Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Chuck, Please process a refund for $3,035.67 Canadian Dollar to= the client's checking account ending in 3160 through their PAD on file i= n our system. Also, just so we're all clear moving forward, the correc= t process for refund requests for Calgary clients have