--Apple-Mail-A045532C-FF9F-4DD9-99DC-7B07E1D8F2C9 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Noted. I will confirm with our accounting department of the invoice number y= ou have requested and will get back to you.=20 Regards, Corrina Masson Sent from my iPhone > On Feb 19, 2018, at 7:54 PM, Frank Valenta wrote: >=20 > Corrina, >=20 > Thank you for your mail. >=20 > As my understanding of your opinion is that your services have been faultl= ess, any problems are our fault, and your only suggested solution is to buy M= ORE of the same, we will discontinue services. >=20 > Please confirm that the invoice #21312 is the last I will receive. >=20 > Sincerely yours, > Frank >=20 > On 19 Feb 2018, at 22:30, Corrina Masson = wrote: >=20 corrinam@homecareassistance.com >=20 >>> Good morning Frank, >>>=20 >>> The original objectives of care were very clearly outlined with our care= giver. On a weekly basis Sandra and your mother would do errands in the comm= unity (grocery shopping, pharmacy, etc.) as an effort to stimulate her, enga= ge in some light physical activity and provide ongoing companionship. Furthe= rmore, efforts were made to continue with her exercises, however as I mentio= ned to you in November, your mother began expressing to Sandra and myself th= at she was experiencing chronic pain in her legs and hips. The exercises tha= t she was previously able to do became too challenging which is common for s= eniors in their 80s. At that point, we recommended a physiotherapist to reev= aluate her situation, this was ignored. As we are not her power of attorney,= we require ongoing involvement on the part of the family to address concern= s in a timely manner.=20 >>>=20 >>> You are correct, the onus is on our staff to work with the client and ov= ercome obstacles. We have made continuous efforts to achieve the highlighted= goals however, =E2=80=9Csnapping out of a depression=E2=80=9D is not a simp= le request and when there is only 12 hours a week with our staff, it leaves y= our mother isolated for the majority of the time. >> =20 >>> Though Sandra is not a qualified physiotherapist, she is a highly qualif= ied and highly recommended caregiver. She has made a continuous effort to de= velop a relationship with your mother, be a supportive figure and continue t= o encourage her to exercise and eat well. Since December, I have expressed t= o you that she has felt isolated and lonely. It is very evident that her con= dition has continued to worsen. At that time, we recommended increasing care= as her chronic pain appeared to have worsened. Your response was to reduce c= are to one day a week. As it is not within our minimum requirement, we were n= ot able to follow through with your request. >>>=20 >>> The onus is on the family to be involved and address ongoing care issues= , we are only involved 12 hours a week which leaves your mother alone and in= dependent 154 hours each week. I understand that you are not