--00000000000046fdb205f161a5a2 Content-Type: multipart/alternative; boundary="00000000000046fdb005f161a5a1" --00000000000046fdb005f161a5a1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi June Pat B- Lois Chambers Daughter- was upset today because she was not made aware of the scheduling change last night for Lois and it didnt go well. I know Jay is on her Care team, but she doesnt do the overnights and its a different routine at night. The changes were made in the morning and the family was never made aware- and Pat likes to go and train the overnight CGs with the routine. There would have been more than enough time for her to go there since Jay was scheduled at 1030am for a 9pm start. Please ensure you are updating the families when you make schedule changes to make sure there are not specific instructions that need to be handed over to the caregiver for the shift. Thanks :) *Allison Brennan* *Care Manager* *Home Care Assistance - **Serving Oakville, Mississauga, Burlington, Waterloo & Wellington region* 375 University Ave E, Waterloo, ON, N2K3M7 *Tel: 519-954-2111 Ext: 1410003* 2525 Old Bronte Rd, Suite 212, Oakville, ON, L6M 4J2 *Tel: 905-337-1200* *Champions of Aging Well* *www.**H**o * *me Care Assistance Waterloo .ca www.HomeCareAssistanceGuelph.ca* *www.HomeCareAssistanceOakville.ca**www.HomeCareAssistanceMississauga.ca* Visit our Website Balanced Care Method Cognitive Therapeutics Read our Reviews --00000000000046fdb005f161a5a1 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi June Pat B- Lois Chambers Daughter- = was upset today because she was not made aware of the scheduling change las= t night for Lois and it didnt go well. I know Jay is on her Care team, but = she doesnt=C2=A0do the overnights and its a different routine at night.=C2= =A0 The changes were made in the morning and the f= amily was never made aware- and Pat likes to go and train the overnight CGs= with the routine. There would have been more than enough time for her to g= o there since Jay was scheduled at 1030am for a 9pm start. Please ensure you are updating the families when you make schedule= changes to make sure there are not specific instructions that need to be h= anded over to the caregiver for the shift. Thanks = :) Allison Brennan Care Manager Home Care Assistance -=C2=A0 Serving Oakville, Mississauga, Burlington, Waterloo & We= llington region 375 University Ave E, Waterloo, ON, N2K3M7 =C2=A0<b