--000000000000b00638061e64ed95 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Bonjour , yes they will receive communication from our concierge team ( arrival instructions departure instructions ). But to do that , we will need his phone number and email address of your friend. Best regards , Benoit t. On Mon, Jul 29, 2024 at 11:52=E2=80=AFAM Timothy Thomas wro= te: > Thanks Benoit. > > When we enter a non-paying guest of owner reservation, do they receive th= e > same experience from tremblant living that you provide paying guests? App > access and support from your team? > > On Mon, Jul 29, 2024 at 10:13=E2=80=AFAM Benoit Turpin > wrote: > >> Bonjour , we had a client interested in booking so we put the property o= n >> hold for 24 to a maximum of 48 hours . We called the client this morning >> and his trip was canceled. You can now book your unit if you want . Beno= it >> T. >> >> On Mon, Jul 29, 2024 at 8:45=E2=80=AFAM Timothy Thomas w= rote: >> >>> Hi Benoit. >>> >>> I'm attempting to book a guest reservation the weekend of August 10th >>> and the platform is telling me it's booked however I don't see the date= s >>> reserved in the availability calendar. >>> >>> Could you advise? >>> Thanks! >>> >>> -- >>> >>> *Tim Thomas* >>> Head of Canada Division | *TheKey* >>> Mobile: 514.591.9387 >>> [image: TheKey] >>> >> >> >> -- >> >> >> > > -- > > *Tim Thomas* > Head of Canada Division | *TheKey* > Mobile: 514.591.9387 > [image: TheKey] > -- --000000000000b00638061e64ed95 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Bonjour , yes they will receive communication from our con= cierge team ( arrival instructions departure instructions ). But to do = that , we will need his phone number and email address of your friend. Best regards ,=C2=A0 Benoit t.= =C2=A0 On Mon, Jul 29, 2024 at 11:52=E2=80=AFAM Timothy Thomas &= lt; tt@thekey.com > wrote: Thanks Be= noit. When we enter a non-paying guest of owner reservat= ion, do they receive the same experience from tremblant living that you pro= vide paying guests? App access and support from your team? On Mon, Jul= 29, 2024 at 10:13=E2=80=AFAM Benoit Turpin < benoit@tremblantliving.com > wro= te: Bonjour , we had a client interested in booking so we put the property= on hold for 24 to a maximum of 48 hours . We called the client this mornin= g and his trip was canceled. You can now book your unit if you want . Benoi= t T.=C2=A0 On Mon, Jul 29, 2024 at 8:45=E2=80=AFAM Timothy Thomas < tt@thekey.com > wrote: = Hi Benoit. I'm attempting to book a guest reservatio= n the weekend of August 10th and the platform is telling me it's booked= however I don't see the dates reserved in the availability calendar.= =C2=A0 Could you advise? Thanks! -- Tim Thomas Head o= f Canada Division |=C2=A0 TheKey <span style=3D"color:rgb