--Apple-Mail=_1787A276-F462-40B2-9054-8CCB08D5B489 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 Good morning Mrs. Watkins, Thank you for the email. We verified with accounting, and you are = correct, the amount taken from the EFT payment was higher than the = invoiced amount. This was an adjustment to correct an EFT keypunch error = form two weeks prior. Here are the details: On the invoice of April 16th (#22000), the amount invoiced was $1757 but = the EFT was submitted for $1511.18. The difference was $245.82. The = missing $245.82 was therefore added to the most recent EFT charge. = Therefore, the invoice on April 30 (#22177) in the amount of $1729 was = run for $1974.82 ($1729 + $245.82). We do apologize for the confusion and we acknowledge that we should have = advised you of the correction before running the charge. Please don=E2=80=99t hesitate to get in touch with us should you have = any questions. Home Care Assistance (Montr=C3=A9al) 4464 Ste. Catherine Ouest Westmount, Qu=C3=A9bec H3Z 1R7 Tel: 514 907 5065 Fax: 514 907 5067=20 infomtl@homecareassistance.com www.homecareassistancemontreal.ca www.facebook.com/hcamontreal www.twitter.com/hcamontreal > On May 2, 2018, at 7:34 PM, Amelia Watkins = wrote: >=20 > Hello, >=20 > Can you please let us know why the amount of $1974.82 was taken = automatically out of the account today (May 2) when the amount on the = invoice is different?=20 >=20 > We will be going over all other payments to be sure there are no = further discrepancies.=20 >=20 > Thanks, >=20 > Amelia and Anna Watkins >=20 > On Mon, Apr 30, 2018 at 1:45 PM, > wrote: > To Pamela Watkins :=20 >=20 > Votre facture est ci-jointe.=20 >=20 > Merci de faire affaire avec nous. Nous l'appr=C3=A9cions beaucoup.=20 >=20 > --------------------------------------------------------------------=20= >=20 > Your invoice is attached.=20 >=20 > Thank you for your business - we appreciate it very much.=20 >=20 >=20 > Soins =C3=A0 Domicile / Home Care Assistance (Montr=C3=A9al) Inc.=20 > 4464 Ste. Catherine Ouest=20 > Westmount, Quebec=20 > H3Z 1R7=20 > T: 514 907 5065 - Fax: 514 907 5067 >=20 >=20 >=20 >=20 > --=20 > _______________ > ameliawatkins.com > +1.646.258.4865 --Apple-Mail=_1787A276-F462-40B2-9054-8CCB08D5B489 Content-Type: multipart/related; type="text/html"; boundary="Apple-Mail=_6A438F0F-E6D5-4D79-9BC9-CAF5FF466DE0" --Apple-Mail=_6A438F0F-E6D5-4D79-9BC9-CAF5FF466DE0 Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=utf-8 Good = morning Mrs. Watkins, Thank you for the email. We verified with accounting, and you = are correct, the amount taken from the EFT payment was higher than the = invoiced amount. This was an adjustment to correct an EFT keypunch error = form two weeks prior. Here are the details: On the invoice of April 16th (#22000), = the amount invoiced was $1757 but the EFT was submitted for $1511.18. = The difference was $245.82. The missing $245.82 was therefore a