Update - I've reached out to Canada Life for confirmation that the policy
has been reinstated. Awaiting final confirmation and will let you know as
soon as I hear back.
Terence Barfield, CEBS (Compliant)
Senior Manager Benefits
_____________________________________________________
Thank you for the opportunity to serve you today!
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On Thu, Jan 12, 2023 at 5:15 PM Terence Barfield <tbarfield@thekey.com>
wrote:
> Good Evening - Here is the latest update from Canada Life regarding our
> benefits policy for the Winnipeg caregivers...
>
> The request was put on a rush basis and currently has a projected
> completion date of January 17th.
>
> Once I have confirmation your group has been reinstated, I will let you
> know.
>
> Terence Barfield, CEBS (Compliant)
> Senior Manager Benefits
> _____________________________________________________
>
> On Thu, Jan 5, 2023 at 1:12 PM Timothy Thomas <tt@thekey.com> wrote:
>
>> Ok, thanks Terence.
>>
>> On Thu, Jan 5, 2023 at 12:59 PM Terence Barfield <tbarfield@thekey.com>
>> wrote:
>>
>>> Here is the latest update from Canada Life regarding the reinstatement
>>> of the Canada Life policy for our Winnipeg caregivers. I will share
>>> additional updates with you as they are received. I regret the length of
>>> time Canada Life is taking to get this done.
>>>
>>> "The reinstatement is in process, it will take some time to reinstate
>>> coverage as we have to go through multiple departments for the coverage to
>>> be reactivated. However, I can assure you it is in process. Once it has
>>> been reinstated, any claims that have been incurred while the policy was
>>> terminated, can be submitted for reimbursement. Once I have an update, I
>>> will forward the information to you."
>>>
>>> Terence Barfield, CEBS (Compliant)
>>> Senior Manager Benefits
>>> _____________________________________________________
>>>
>>> Thank you for the opportunity to serve you today!
>>> Let me know I did - Click here to complete a 3 question survey
>>> <https://forms.gle/1GpQbK2JGwzSEUr28>
>>>
>>>
>>> On Wed, Dec 28, 2022 at 8:02 AM Terence Barfield <tbarfield@thekey.com>
>>> wrote:
>>>
>>>> Update - I just sent another follow up email to the Broker and Canada
>>>> Life for an update on the status of our policy. Will update as soon as I
>>>> hear back.
>>>>
>>>> Terence Barfield, CEBS (Compliant)
>>>> Senior Manager Benefits
>>>> **** I am currently Out of Office; returning January 3rd (Tuesday) ****
>>>> **** I will respond to any emails as quickly as possible upon my return** or
>>>> sooner if I happen to check emails while away ๐** ****
>>>> **** For more immediate assistance, please contact
>>>> HRServiceCenter@TheKey.com <HRServiceCenter@TheKey.com> ****
>>>>
>>>>
>>>> On Sat, Dec 24, 2022 at 2:40 PM Terence Barfield <tbarfield@thekey.com>
>>>> wrote:
>>>>
>>>>> Update - I just sent a follow up to our Broker and am awaiting a
>>>>> response as to the status for this policy for our Winnipeg caregivers. Will
>>>>> update as soon as I hear back from them.
>>>>>
>>>>> Terence Barfield, CEBS (Compliant)
>>>>> Senior Manager Benefits
>>>>> **** I am currently Out of Office; returning January 3rd (Tuesday) ****
>>>>> **** I will respond to any emails as quickly as possible upon my
>>>>> return** or sooner if I happen to check emails while away ๐** ****
>>>>> **** For more immediate assistance, please contact
>>>>> HRServiceCenter@TheKey.com <HRServiceCenter@TheKey.com> ****
>>>>>
>>>>>
>>>>> On Thu, Dec 22, 2022 at 2:22 PM Terence Barfield <tbarfield@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> I've reached out to our broker and am awaiting feedback.
>>>>>>
>>>>>> Terence Barfield, CEBS (Compliant)
>>>>>> Senior Manager Benefits
>>>>>> **** Upcoming Out of Office Alert: Monday (12/26) - Monday (1/2) ****
>>>>>>
>>>>>>
>>>>>> On Thu, Dec 22, 2022 at 2:15 PM Chuck Terlesky <
>>>>>> cterlesky@homecareassistance.com> wrote:
>>>>>>
>>>>>>> Thanks, Terence - I'm hearing from one caregiver it's been cancelled
>>>>>>> and when I called they said the plan was deactivated - getting conflicting
>>>>>>> information. Thanks for checking into this again. It would be nice to get
>>>>>>> this settled before Christmas.
>>>>>>>
>>>>>>> I had only asked about the policy number in the attached document.
>>>>>>> Maybe itโs different now for the caregivers?
>>>>>>>
>>>>>>> ChuckI had only asked about the policy number in the attached
>>>>>>> document. Maybe itโs different now for the caregivers.
>>>>>>>
>>>>>>> Chuck Terlesky
>>>>>>> General Manager
>>>>>>> Home Care Assistance of Calgary
>>>>>>> Office: 403-301-3777
>>>>>>> 10333 Southport Rd SW, Unit 107
>>>>>>> Calgary, AB. T2W 3X6
>>>>>>> HomeCareAssistanceCalgary.ca
>>>>>>> <https://signature.homecareassistance.com/HomeCareAssistanceCalgary.ca>
>>>>>>> ---
>>>>>>> Read Our Testimonials
>>>>>>> <https://signature.homecareassistance.com/HomeCareAssistanceCalgary.ca#testimonials>
>>>>>>> Join Our Newsletter
>>>>>>> <https://homecareassistance.com/healthy-longevity-newsletter>
>>>>>>> We Are Hiring! <https://homecareassistance.com/careers>
>>>>>>> <https://homecareassistance.com/>
>>>>>>> Champions of Longevity
>>>>>>>
>>>>>>> On Dec 22, 2022, at 12:11 PM, Terence Barfield <tbarfield@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>> ๏ปฟ
>>>>>>> The coverage for caregivers was not to be cancelled. I'm following
>>>>>>> up with the carrier to get this resolved.
>>>>>>>
>>>>>>> Terence Barfield, CEBS (Compliant)
>>>>>>> Senior Manager Benefits
>>>>>>> **** Upcoming Out of Office Alert: Monday (12/26) - Monday (1/2) ****
>>>>>>>
>>>>>>>
>>>>>>> On Wed, Dec 21, 2022 at 2:10 PM Charles Terlesky <
>>>>>>> cterlesky@homecareassistance.com> wrote:
>>>>>>>
>>>>>>>> Hi Terence,
>>>>>>>>
>>>>>>>> We received communication from a Winnipeg Caregiver saying that her
>>>>>>>> benefits were terminated. I called Canada Life, and they said the benefits
>>>>>>>> were terminated as of December 1st.
>>>>>>>>
>>>>>>>> Can you please confirm that caregivers still have benefits in
>>>>>>>> Winnipeg? I would like to check with you before I talk to the current
>>>>>>>> caregivers. They may have accidentally cancelled the benefits. I'm
>>>>>>>> attaching the September invoice, which includes the caregivers and the
>>>>>>>> policy number.
>>>>>>>>
>>>>>>>> I look forward to hearing from you as soon as possible.
>>>>>>>>
>>>>>>>> Kind regards,
>>>>>>>> Chuck
>>>>>>>>
>>>>>>>> --
>>>>>>>> Chuck Terlesky B.A., CCPE
>>>>>>>> General Manager/Regional Caregiver Ambassador for Canada
>>>>>>>> Home Care Assistance Calgary
>>>>>>>> Home Care Assistance Winnipeg
>>>>>>>> Office Calgary: 403-301-3777
>>>>>>>> Office Winnipeg: 204-489-6000
>>>>>>>> 37 Richard Way SW, Unit 305
>>>>>>>> Calgary, AB. T3E 7M8
>>>>>>>>
>>>>>>>> HomeCareAssistanceCalgary.ca
>>>>>>>> HCAWinnipeg.ca
>>>>>>>> Click Here <https://linktr.ee/hcacalgary> For Information
>>>>>>>> ---
>>>>>>>> Read Our Testimonials
>>>>>>>> <http://HomeCareAssistanceCalgary.ca#testimonials>
>>>>>>>> Join Our Newsletter
>>>>>>>> <https://homecareassistance.com/healthy-longevity-newsletter>
>>>>>>>> We Are Hiring! <https://homecareassistance.com/careers>
>>>>>>>> <https://homecareassistance.com>
>>>>>>>> Champions of Longevity
>>>>>>>>
>>>>>>>
>>
>> --
>> Tim Thomas
>> Head of Canada Division
>> *Please note my email has changed:*
>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>> (514) 591-9387
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://www.thekey.com/>
>>
>