From: Hannah Kelley <hkelley@thekey.com>
Date: Mon, Jul 22, 2024 at 8:45 AM
Subject: FFA | HCA CN CLG | FRI 7/19 - MON 7/22
To: Daniyal Malik <fraxfirstaide@homecareassistance.com>, <
calgary-scheduling@thekey.com>, Chuck Terlesky <cterlesky@thekey.com>,
Gagandeep Kaur <gagandeep.kaur@thekey.com>, <leader@fraxoutsourcing.com>
At the time that this log is being sent, there are no immediate OPEN SHIFTS
or issues. Please review ALL highlighted notes on the log for follow up,
Thank you!
FRI 7/19
FRI 5:42 PM CT / 4:45 PM MT
Fred (Gottfried) Asbjornhus
PC Norma Asbjornhus 403-236-3684 called in requesting to speak with
Jessica. PC stated that she was returning a call. I advised the PC that I
would send a DM to the office requesting a call back from Jessica. No
further action was needed. -Carolyn L
SAT 7/20
SAT 9:53 AM CT / 8:53 AM MT
Gary Bourget WCB# 7545316
CG Anabella Silvestre 403-819-2625 (m) calling to let us know she is
running 10-15 mins late to her shift with Gary, due to road closure.
SAT 9:58 AM / 8:53 AM MT
Called CL Gary Bourget(403) 808-7828 I let him know the CG is running late,
will be 10-15 minutes late. He said that is fine. --Santana G.
SAT 11:01 AM CT / 10:01 AM MT
Phat Phong
CG Shewit Gebremeskel, 431-588-2407 is usually scheduled on Saturdays, 10
AM - 4 PM with CL Phat Phong and is not seeing any shifts on her app after
refreshing schedule. I reviewed CC and reviewed the CL passing script.
Apologized and informed CG the CG Ambassador Chandani Patel will follow
up.--Lisa B.
SAT 11:12 AM CT / 10:12 AM MT
Reached out to OC Gagan to inform her CG Shewit Gebremeskel was upset after
learning the passing of CL Phat Phong and CG ambassador will follow up with
CG. OC Gagan will notate this.--Lisa B.
SAT 12:32 PM CT / 11:32 AM MT
Hanh Thi Le CDHC
CG Meriam Gaviola 403-889-4398 called to pick up a shift with the CL
tomorrow SUN 7/21 from 10:00 AM - 1:00 PM. Checking CC, I let CG know that
the shift was no longer available and has been staffed with another CG. I
let CG Meriam know that I would send a message for the office that if, for
any reason, the scheduled CG isn't able to work tomorrow, then to reach out
to CG Meriam for the morning shift. - Andrew M
SAT 1:50 PM CT / 12:50 PM MT
Aileen Wilkins
CG Fedha Nindagiye 587-999-0633 called to be clocked-out of her shift with
Aileen. The CG reported all activities complete and no mileage. --Matthew
B.
SUN 7/21
SUN 2:40 PM CT / 1:40 PM MT
Linda Sutherland
CG Sthepanie Diaz De la Vega 705-796-2899 called to cancel the shift for CL
Linda Sutherland for tomorrow 7/22 10a-2p. I reached out to CL/ PC Linda
Sutherland 403-816-7007 and LVM for her to please call back to confirm the
cancellation for the shift. CG Sthepanie stated she is allowed to make the
change for this shifts. I reached out to OC and was advised to call CL to
confirm the cancellation for the shift. I let the CG know we would call her
back once we got the confirmation from the CL/PC--Sara D
SUN 6:28 PM CT/ 5:28 PM MT
I called CL/POC Linda Sutherland 403-816-7007, and reached her VM and left
her a message to call us back to confirm the shift cancellation for Monday
7/22. - Trisha D.
SUN 7:25 PM CT / 6:25 PM MT
PC/CL Linda Sutherland 403-816-7007, called in and left us a VM confirming
cancellation for Monday 7/22. CC updated. - Trisha D.
SUN 2:40 PM CT / 1:40 PM MT
Jeffrey Lunn
CG Sthepanie Diaz De la Vega 705-796-2899 called to move the shift for CL
Jeffrey Lunn from 7a-11a to 10a-2p. We are not able to make this change
until we get confirmation for the cancellation of the currently scheduled
shift for another CL. Once we get the cancellation confirmation from CL
Linda Sutherland please reach out to CL Jeffrey Lunn 403-283-3237 (h) to
confirm the change in shift time for tomorrow from 7a-11a to 10a-2p and
change CC to reflect the new start time of 10a-2p Please call the CG once
all changes have been made.--Sara D
SUN 8:12 PM CT / 7:12 PM MT
I called PC Josie Van Der Velden 403-437-2944, and left a VM to confirm the
schedule change to 10 AM to 2 PM. I asked her to give us a call back to
confirm. - Trisha D.
SUN 3:31 PM CT / 2:31 PM MT
Hilary Dickerson
CL Hilary Dickerson 343-996-1486 called for us to ask their attending care
if they can come in tomorrow MON 7/15 instead of on FRI 7/19. I let CL
Hilary know that we would call and confirm with them once we are able to
speak with and confirm with the CG. - Andrew M
SUN 3:43 PM CT / 2:43 PM MT
Called CG Gina Sese 825-438-6841; no answer, left VM asking for a call back
to confirm if CG is able to work the same times tomorrow MON 7/22 instead
of their shift FRI 7/19. - Andrew M
SUN 3:50 PM CT
Jane Bowen CDHC
CL\PC Jane Bowen called in to have CG Katherine Tsang be scheduled from
12:30pm-4Pm everyday even on the weekend PC/CL stated she keeps asking for
this and every weekend nothing changes. I adjusted cc for today and let
CL/PC know that I would notate for the office to make the permanent change
for everyday moving forward.-Evan B
SUN 6:01 PM CT
Hilary Dickerson
CL Hilary Dickerson called in to see if she could have her Friday 7/26
scheduled shift flipped to Monday 7/22. I reached out to the CG Gina Sese
825-438-6841 scheduled for that day to see if she would like to switch but
could only LVM in regards. I let CL know until we hear back from the CG I
will leave the schedule the same.-Evan B
SUN 7:36 PM CT | 6:36 PM MT
PC Hunter Dickerson, 613-449-3249 is calling to see if we've heard anything
back from Gina about working tomorrow. I advised that we have not yet. -
Darrel M.
SUN 8:33 PM CT / 7:33 ON MT
CG Gina Sese called in regarding the shift tomorrow. Upon researching the
shift the CG disconnected the call. I called the CG back and CG stated that
another agent called her and resolved the issue. -Carolyn L
Sun 8:37 PM CT
Hilary Dickerson
Client called and asked for the Cg to work a shift tomorrow. I called the
Cg and she said she is available to work a shift with this client from 7 am
to 1 pm. I scheduled the shift in CC and called the client back and advised
her that the Cg will be there tomorrow morning from 7 am to1 pm. - Jennifer
C.
SUN 9:14 PM CT
Jeffrey Lunn CDHC
PC Josie Van Der Velden called in to confirm the schedule change for their
shift for tomorrow to be from 10:00am-2:00pm. I confirmed this change
through the CC notes, and Josie stated that she already confirmed with the
CG. I made the adjustment in CC. -Noah T.
MON 7/22
MON 7:02 AM CT / 6:02 AM MT
Linda Sutherland
Per Follow up note assignment: I reached out to CG Sthepanie Diaz De la
Vega, 705-796-2899 to inform her the shift scheduled for today MON 7/22 10
AM - 2 PM with CL Linda Sutherland has been canceled. No answer, lvm.--Lisa
B.
MON 8:13 AM CT / 7:13 AM MT
Per Follow up note assignment: I reached out to CG Sthepanie Diaz De la
Vega, 705-796-2899 to inform her the shift scheduled for today MON 7/22 10
AM - 2 PM with CL Linda Sutherland has been canceled. No answer, lvm.--Lisa
B.
MON 8:35 AM CT / 7:35 AM MT
Your scheduled shift for MONDAY 7/22 120 AM - 2 PM with CL Linda S. has
been canceled. Call the office (403) 301-3777 for questions. Thank you.
Text sent to CG at 8:35 AM CT--Lisa B.
*Hannah M. Kelley*Lead Client Support Specialist
*Please note my email has changed:*
hkelley@thekey.com <https://brand.thekey.com/esg/hkelley@thekey.com>
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>
Chuck Terlesky B.A., CCPE
General Manager
Winnipeg and Calgary
Calgary: 403-301-3777
Winnipeg: 204-489-6000
TheKey.ca <https://thekey.ca/>
[image: TheKey]