Re: New Email Support Inquiry from Tim Thomas (Priority)

From
OptinMonster <support@optinmonster.com>
To
Tim Thomas <tt@homecareassistance.com>
Date
Mon, 28 Sep 2015 19
Folder
INBOX
Hey Tim,

Debugging furth= er, I'm getting a 403 error saying that "User does not
have sufficient= permissions for this profile."

Have the permissions for the origin= al user connected to this analytics
profile changed?

How would yo= u rate the quality of my reply?
Great [1]    Okay [2]=    Not Good [3]

Thomas Griffin
support@optinmonst= er.com

**Our Standard Support Hours are 9am - 5pm EST, Monday= through
Friday. While we may respond to tickets outside of this suppo= rt
window, that is not the norm. Thank you for your patience and weâ= €™ll
respond to any additional questions you may have as soon as=
possible.**

Links:
[1]
https://secure.helpscout.= net/satisfaction/57858693/record/322467369/1/
[2]
https://secure.hel= pscout.net/satisfaction/57858693/record/322467369/2/
[3]
https://sec= ure.helpscout.net/satisfaction/57858693/record/322467369/3/

=

> On Mon, Sep 28, 2015 at 2:06 PM EDT, Tim Thoma= s &lt;tt@homecareassistance.com&gt; wrote:
>
> perfect, commit that= sucker :)
>
> Thanks
>
>
>> On Mon, Sep 28, 2015 at 1:56 P= M EDT, OptinMonster &lt;support@optinmonster.com&gt; wrote:
>>
>> He= y Tim,
>>
>> This looks to be a bug on our end. I have fixed it in s= taging and will
>> push it live later today. :-)
>> --
>> Thomas G= riffin
>> support@optinmonster.com
>>
>> **Our Standard Support Ho= urs are 9am - 5pm EST, Monday through
>> Friday. While we may res= pond to tickets outside of this support
>> window, that is not the nor= m. Thank you for your patience and we’ll
>> respond to any add= itional questions you may have as soon as
>> possible.**
>>
>>
>= >
>>> On Thu, Sep 24, 2015 at 3:55 PM EDT, Tim Thomas &lt;tt@homecarea= ssistance.com&gt; wrote:
>>>
>>> dive into one of the "optins" check= out the attached screenshot.
>>>
>>> why is it "undefined" when ther= e's been conversions? And the graph is
>>> empty..
>>> [image: Inlin= e image 3]
>>>
>>>
>>>> On Thu, Sep 24, 2015 at 3:29 PM EDT, Optin= Monster &lt;support@optinmonster.com&gt; wrote:
>>>>
>>>> Hi Tim,
= >>>>
>>>> Thanks for contacting us. :)
>>>>
>>>> I'm showing conve= rsion stats for all optins in your account -- see
>>>> attached screen= shot.
>>>>
>>>> Once connected, it's normal to experience a delay of= 24-48 for Google
>>>> Analytics to show the most accurate statistics.=
>>>>
>>>> You can find our guide on Google Analytics here:
>>>> h= ttp://optinmonster.com/docs/how-optinmonster-uses-google-analytics-to-me= asure-conversion-analytics/
>>>> [1]
>>>>
>>>> Please note the las= t section: IMPORTANT THINGS TO KNOW ABOUT HOW
>>>> OPTINMONSTER HANDLE= S AN

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