--00000000000030a2f20618f92bd3 Content-Type: multipart/alternative; boundary="00000000000030a2f10618f92bd2" --00000000000030a2f10618f92bd2 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Tim =E2=80=93 Sounds good. Lito =E2=80=93 Approved to update this client to N60 terms. Thanks, *From:* Timothy Thomas *Sent:* Tuesday, May 21, 2024 8:47 AM *To:* gerard.draetta@thekey.com *Cc:* eclark@thekey.com; Michelle Hudgins ; Laszlo Kovacs *Subject:* Re: Alessandra Bitelli-Vancouver Hi Las, If we could go to N60 that would be ideal. Thanks On Mon, May 20, 2024 at 1:32=E2=80=AFPM wrote: Elizabeth, This client pays us monthly and has for approximately 10 years however, when they pay, they only pay the invoices that are over 60 days from the invoice date. In this case they are the ones dated 3/12 & 3/19. In reviewing the email string from below, on 8/21/2023, Tim Thomas said that =E2=80=9Che was OK with approving 2-month terms=E2=80=9D. This issue came up because Michelle Hutchinson reached out to the POC regarding his past due account, the customers POC was reportedly upset that we were calling him said the following: I am also getting tired of receiving multiple requests for payment (the new system seems to be particularly adept at firing off collection emails which also include vailed threats of =E2=80=9Cterminating services=E2=80=9D). As = I have indicated to both you and Cathy here in Vancouver, we pay regularly and have never missed a single monthly payment in over 10 years. Based on the email string and Tim Thomas=E2=80=99s approval, my ask is we s= hould change the terms to reflect N60 so that we are not at risk of losing a long-term customer. If the answer is that we need be firm at N30 then we will do that as instructed. Gerard *From:* eclark@thekey.com *Sent:* Monday, May 20, 2024 12:44 PM *To:* gerard.draetta@thekey.com; 'Timothy Thomas' *Cc:* 'Michelle Hudgins' ; 'Laszlo Kovacs' *Subject:* RE: Alessandra Bitelli-Vancouver *Importance:* High Gerard The aging you provided to Alyson had 9 past due invoices on them, with due dates going back to March. They are loaded as such in NetSuite so the client is past due but no more so than prior to the integration so I want to ensure we=E2=80=99re not adjusting collection efforts as a result. The c= lient needs to pay the past due balance if we are going to continue services, unless there is a justifiable reason. There is no concept of NetTerms in ClearCare to my knowledge so the invoices loaded with a Due Date that matches the Invoice Date, which is really =E2=80=9Cdue upon receipt=E2=80=9D terms. In the event we approved 3= 0 day terms, she=E2=80=99s past due for all invoices sent 4/16 and older. That alone com= es to $16,989. When do we expect payment for these? *Aging Provided:* *NetSuite:* Elizabeth Clark Director *From:* Laszlo Kovacs *Sent:* Monday, May 20, 2024 9:27 AM *To:* gerard.draetta@thekey.com; Elizabeth Clark *Cc:* Timothy Thomas ; Michelle Hudgins *Subjec