--Apple-Mail-D3A90766-BCB6-4BBC-83B0-CC79CC980B02 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Good morning Regina, Please let me know when we can schedule a call together. Thank you, and have= a great day. Maria Licoudis RN Care Manager mlicoudis@homecareassistance.com Office:514-907-5065 > On Sep 2, 2019, at 10:58 PM, Kudzma, Regina wrote: >=20 > Mrs. Navickas has been a client of HCA for 10 months (close to $100,000 in= revenue for HCA). > The first day was October 31, 2018 and it was a nightmare and traumatic e= xperience for Mom in how the services were provided to her. The caregiver wa= s Olivia Adenike Ajayi. On October 31 at 5:30 PM I came to visit Mom and fou= nd her sitting on a metal chair with her nightgown by the cold window while t= he caregiver was sitting comfortably in the armchair with her iphone. Mom ha= d not eaten her supper because most likely assistance was not provided (Mom h= ad suffered a stroke on October 15th and her right side was partially paraly= zed and mind was affected). I had to tell the caregiver that Mom needs to be= washed and in addition I had to show her how to do it. On your invoice, I s= aw that Maxime was there from 10:30 to 10:45. I had given Maxine specific in= structions but as we all know Maxine did neither take the time to prepare a d= etailed care plan nor provide adequate training and supervision. 15 minutes d= oes not qualify as adequate. We had signed a contract for the care of Mom 10= hours a day/ seven days a week and the care manager was only interested in s= igning the contract instead of ensuring that our Mom received the excellent c= are that HCA advertises on their website. > The last-minute replacement with no training that you sent us last Saturd= ay, August 31, was also total disaster. My Mom=E2=80=99s safety was at risk a= s you know: > Found caregiver sitting with Mom in living room when I arrived at 2:20pm =E2= =80=93 Caregiver looking at her iphone and Mom sad with head bent over and t= here was no glass of water in sight =E2=80=93 Mom started coughing and had t= o wait for the special water to be prepared > Did not wash Mom=E2=80=99s teeth after breakfast or lunch, did not walk he= r, did not exercise her=E2=80=A6.NOTHING > When I explained how to wash teeth =E2=80=93 could not understand, contami= nated the specially prepared solution, touched the sponges with her hands th= at were not washed and was not planning to wash hands until I specifically r= equested and let Mom rinse her teeth with regular water when I stepped out f= or 1 minute. This is the second time I catch an untrained caregiver giving w= ater to Mom to rinse her teeth (Shale Karmel Delgado April 29th, 2019 =E2=80= =93 told by HCA that we are sorry- it was not written in care plan by Maxine= ) > The teeth were not properly cleaned so I did it myself. Hygiene is apparen= tly not priority of the caregiver. > I asked the caregiver to take Mom to bathroom. I mentioned that she get