This is a multipart message in MIME format. ------=_NextPart_000_076B_01DA331E.F71B06F0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_076C_01DA331E.F71B06F0" ------=_NextPart_001_076C_01DA331E.F71B06F0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable =20 =20 From: Alejandro Aponte =20 Sent: Wednesday, December 20, 2023 5:23 AM To: Elizabeth Clark Subject: Re: Eunice (Liddell) Farrant =20 Hello Elizabeth, =20 I was able to locate a ticket for a call that Alexis took, = ticket#596838. Based on the ticket it seems to be a normal phone call, = they could have confused employee ID with client ID. A refresher on how = we should approach supporting non integrated clients is a good idea!=20 =20 What time works for you, I am showing you have about 15 mins starting at = 12:45 PM EST, does that work?=20 Regards, =20 =20 On Tue, Dec 19, 2023 at 7:33=E2=80=AFPM Elizabeth Clark = > wrote: Hey there. Can we huddle the team for a minute and review this process = to make sure they know what steps to take?=20 =20 =20 Pardon my brevity, Sent from my iPhone Begin forwarded message: From: Elizabeth Clark > Date: December 19, 2023 at 4:29:47=E2=80=AFPM PST To: Timothy Thomas > Cc: Joey Taylor = > Subject: Re: Eunice (Liddell) Farrant =EF=BB=BFSorry I was back to back all day. They=E2=80=99ve been = supporting non integrated locations for a while now and they know that, = the integration to Versapay doesn=E2=80=99t change that so it=E2=80=99s = a coaching opportunity. =20 I will address with the whole team tomorrow.=20 Pardon my brevity, Sent from my iPhone On Dec 19, 2023, at 12:50=E2=80=AFPM, Timothy Thomas > wrote: =EF=BB=BF I ended up calling Scott. =20 The helpdesk rep was not able to find his mother's account with any = information other than his email address. Why would that be? =20 Also they asked him for his client number...will that be visible on the = new versapay invoices? How do clients receive this? =20 Thanks! =20 On Tue, Dec 19, 2023 at 11:08=E2=80=AFAM Timothy Thomas > wrote: Hey Elizabeth, =20 Our first interaction with the help desk following our Versapay email = does not instill a lot of confidence. Could you look into this please = and perhaps have a knowledgeable team member call him back? =20 Scott Farrant - 514-708-4461 =20 Thanks! Tim ---------- Forwarded message --------- From: Joey Taylor > Date: Tue, Dec 19, 2023 at 10:53=E2=80=AFAM Subject: Eunice (Liddell) Farrant To: Timothy Thomas > =20 Good Morning,=20 The son Scott is really upset with all the changes (Versa Pay). He called the 8662261702 that was given in the communication email sent = by our office staff.=20 They said they had no record of him and asked for his employee number = (he said he did not have one). He also asked if he would continue = getting the invoices emailed to him but they could not answer that. = Overall he is really not happy and I tried to deescalate the situation. Thanks, =20 Joey Taylor General Manager Mon