--00000000000099bdda0600d7993f Content-Type: text/plain; charset="UTF-8" Hello Craifg, yea i am plugged in. Now what? On Tue, Jul 18, 2023, 4:28 p.m. Craig Ackerson wrote: > Hi Melissa, > > If you are working from home, take the computer to where your router is > and plug a network cable into a network port (this looks like a phone port > but bigger) and plug the other end into the laptop. > If you do not have a network cable available, it might be faster if I send > you a USB Wi-Fi adapter. > LEt me know if you are able to try plugging it into your router or what > address I should send a USB Wi-Fi adapter to. > > Thanks, > > Craig Ackerson > > > On Tue, 18 Jul at 4:19 PM , MelissaCaltagirone mcaltagirone@homecareassistance.com> wrote: > Not that i know of. how do i do that > > On Tue, Jul 18, 2023, 3:54 p.m. Craig Ackerson > wrote: > >> Hi Melissa, >> >> Are you able to plug it into a working network connection? >> >> >> Thanks, >> >> Craig Ackerson >> >> >> On Mon, 17 Jul at 4:43 PM , Craig Ackerson wrote: >> Hi Tim, >> >> We do not have access to the HCA admin password either, unfortunately. >> To gain admin rights, it has to be connected to the internet, which of >> course is kind of a catch-22 in this case. If the device can be >> temporarily connected to a working network cable, I have granted Melissa >> temporary admin rights to enable the Wifi adapter. Is it possible to >> connect her to a network connection? >> >> >> Thanks, >> >> Craig Ackerson >> >> >> On Mon, 17 Jul at 3:57 PM , Timothy Thomas wrote: >> Hi Craig, >> >> It seems Melissa or the system has disabled the wifi adapter. I've >> managed to walk her through the process to enable it but it's asking for >> the HCA Admin password to enter. Can you share that with me? and or reset >> it once the issue is resolved? >> >> Thanks for your help >> >> 359742:611100 > --00000000000099bdda0600d7993f Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Craifg, yea i am plugged in. Now what? On Tue, Jul 1= 8, 2023, 4:28 p.m. Craig Ackerson < itsupport@thekey.com > wrote: Hi Melissa, If you are working from home, take the computer to where y= our router is and plug a network cable into a network port (this looks like= a phone port but bigger) and plug the other end into the laptop. =C2=A0 If you do not have a network cable available, it might be = faster if I send you a USB Wi-Fi adapter. =C2=A0 LEt me know if you are = able to try plugging it into your router or what address I should send a US= B Wi-Fi adapter to. Thanks,=C2=A0 Craig Ackerson On Tue, 18 Jul at 4:19 PM , MelissaCaltagirone < mcaltagirone@homecareassistance.com > wrote: Not that i know of. how do i = do that = On Tue, Jul 18, 2023, 3:54 p.m. Craig Ackerson < itsupp= ort@thekey.com > wrote: Hi Melissa, Are you able to plug it into a working network connection?= Thanks,=C2=A0 Craig Ackerson On Mon, 17 Jul at 4:43 PM , Craig Ackerson <<a href=3D"mailto:i= tsupport@thek