--0000000000009f6527060d0b0f71 Content-Type: text/plain; charset="UTF-8" Hi Team, Client Carolyn Lewis's husband Bob has concerns with their most recent invoice for November. Client only had 70 hours of their client directed home care funds used but they are allotted 95.25 hour per month, client was billed 10 hours at regular rate. Client wants to better understand why his hours were not used and they were billed 10 hours at regular time. Thank you for your help. *Thank you,* *Shawntel Sousa, LPN* Client Success Manager Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: 778-279-3634 *TheKey.ca * [image: TheKey] --0000000000009f6527060d0b0f71 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi=C2=A0Team, Client Carolyn= Lewis's husband Bob has concerns with their most recent invoice for No= vember.=C2=A0 Client only had 70 hours of their client directed home care funds used bu= t they are allotted=C2=A095.25 hour per month, client was billed 10 hours a= t regular rate. Client wants to better understand why his hours were not us= ed and they were billed 10 hours at regular=C2=A0time.=C2=A0 Thank you for your help. Thank you, Shawntel Sousa, LPN Client= Success Manager Direct: 403-305-6588 Calgary Office: 40= 3-301-3777 Vancouver Office: 778-279-3634 TheKey.ca --0000000000009f6527060d0b0f71--