Hi Maryham, I just confirmed, your accounts have been updated to reflect the proper domain. You should be able to login to Gmail using your new e-mail address: maryham.lesvesque@thekey.com. The password will be the password you created while activating your JumpCloud account. Once logged in, please be sure to setup the 2-Step Authentication, as Google will automatically disable your account if this is not activated. Please let me know once you have been able to login, or if you encounter any further trouble. Thank you, Aaron Worob Network/Systems Administrator aaron.worob@thekey.com
On
Mon, 28 Apr at 2:56 PM
, Aaron Worob <itsupport@thekey.com> wrote:
Hi Maryham,
I see some fairly major issues with your account, and the way it was provisioned is outside of our normal procedure. I reached out to our HR department, so they can fix things on their end, and once that is completed I will work with you to confirm everything.
You may receive another e-mail from JumpCloud, as I believe your JumpCloud profile will need to be re-created as well. Feel free to activate the account by creating a password. Once we have everything completed on our end, I will update you further.
Thank you,
Aaron Worob
Network/Systems Administrator
aaron.worob@thekey.com
On
Mon, 28 Apr at 1:29 PM
, Maryham Lesvesque <mlevesque@joinlifeguard.com> wrote:
Hi,
My name is Maryham Levesque, and I work for Lifeguard Health. Timothy Thomas submitted a request for me to receive a
The Key email address.
I received a link from JumpCloud to create my account; however, the email address assigned to me is my already active work email (mlevesque@joinlifeguard.com), and it is not functioning properly.
I'm wondering if there might have been a mistake, and if I was actually supposed to be assigned an email address ending in
@thekey.ca instead?
Could you please look into this for me?
Thank you very much for your help!
Best regards,
Maryham Levesque
Registered Nurse
Toll-free: (888) 667-1224
Direct line: 438-799-4409
mlevesque@joinlifeguard.com
Schedule a meeting