This is a multipart message in MIME format. ------=_NextPart_000_013F_01DA22D0.06BF1920 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0140_01DA22D0.06BF4030" ------=_NextPart_001_0140_01DA22D0.06BF4030 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Hi Timothy, =20 From a billing perspective we are in line to transition Winnipeg billing = from Semi-Monthly to Weekly billing as of January 1st, 2024. Adding = Gerrard, Lisa, and Lito to get their thoughts from the = collections/payments/Billing Help Desk perspectives. =20 To echo Elizabeths email, how will this change be communicated to = clients? Historically I believe these changes have been communicated by = Local Office partners using ClearCare. Is this how we would like to = proceed here? =20 =20 Thanks, Kristy Poyner Billing Manager Kristy.Poyner@thekey.com=20 =20 =20 From: Timothy Thomas =20 Sent: Tuesday, November 28, 2023 1:01 PM To: eclark@thekey.com Cc: kristy.poyner@thekey.com; Michelle Kenaga = ; Chuck Terlesky Subject: Re: Winnipeg Billing periods =20 Hi Team, =20 Upon reviewing our Versapay rollout with Elizabeth, the Winnipeg billing = period came up as a potential issue as our Versapay communication to = clients references weekly billing.=20 =20 Are we in a position to move forward with weekly billing in Winnipeg on = Jan 1? =20 Thanks=20 =20 On Wed, Nov 1, 2023 at 1:57=E2=80=AFPM > wrote: No concerns from my end, but we should be sure to share w/Collections, = Help Desk, and other impacted stakeholders when we make that change to = ensure all partiers are aware. Also, it will be important to understand = how we will notify clients and where that communication will be stored = to ensure we can provide a copy of that from Help Desk to the client, = should it come up later that a client wasn=E2=80=99t notified.=20 =20 Elizabeth Clark=20 Director, CI & Transformation Long Term Care Insurance, Onboarding =20 TheKey =20 =20 From: kristy.poyner@thekey.com = >=20 Sent: Wednesday, November 1, 2023 9:25 AM To: 'Timothy Thomas' >; = eclark@thekey.com =20 Cc: 'Michelle Kenaga' > Subject: RE: Winnipeg Billing periods =20 Hi Tim, =20 Thank you for reaching out. From a billing perspective updating Winnipeg = from Semi-monthly to weekly billing would not be an issue. Adding the CI = team in case there are any other factors of this move that I am not = aware of. =20 Thanks, Kristy Poyner Billing Manager Kristy.Poyner@thekey.com=20 =20 =20 From: Timothy Thomas >=20 Sent: Tuesday, October 31, 2023 2:33 PM To: Kristy Poyner > Subject: Winnipeg Billing periods =20 Hi Kristy, =20 Will there be an opportunity, perhaps on Jan 1, to move Winnipeg to a = weekly billing cycle? This will help line up with payroll this giving us = line of sight on overtime and sync with the rest of Canada. =20 Thanks =20 --=20 Tim Thomas Head of Canada Division Please note my email has changed: tt@TheKey.com (514) 591-9387 =09 TheKey.ca =20 =20 =20 --=20 Tim Thomas Head