--0000000000001f75aa06394f6871 Content-Type: multipart/related; boundary="0000000000001f75a906394f6870" --0000000000001f75a906394f6870 Content-Type: multipart/alternative; boundary="0000000000001f75a606394f686f" --0000000000001f75a606394f686f Content-Type: text/plain; charset="UTF-8" *[Please read: as some of you are aware, we made a significant change effective the week of 6/23 at our most impacted sites related to live-in clients to align client billing & payroll so that live-in clients are no longer prorated on the billing side. While this creates process improvement and efficiency, it has the unintended consequence of creating a step-change downward in our billed hours stat at sites with a heavy mix of live-in clients. As we work through potential solutions, I have removed billed hours from the site rankings and re-calculated prior week rankings to maintain a consistent trend in rankings and performance. Given that revenue is one of our metrics, top line performance remains a critical component of the overall rankings, even with billed hours removed.]* Hello everyone, Please see attached for the Weekly Site Rankings for the week of 6/23. Total performance results for the 57 sites, as well as top and bottom performers, are highlighted below. *Total 57-site performance for the week:* - Change in Revenue - Trailing 4 weeks vs. previous 4 weeks: *DOWN $905k (partially driven by Memorial Day, which is now in the previous 4 weeks)* - Change in Billed Hours - Trailing 4 weeks vs. previous 4 weeks: *SEE NOTE ABOVE * - Change in Census - Trailing 4 week average vs. previous 4 week average: *Down 42* - Tier 1 Net Change (SOC vs. Churn) - Trailing 8 weeks with 2 week lag: *Down 32* - Assessment to SOC Conversion % - Trailing 8 weeks with 3 week lag: *63% (DOWN 0.8% from prior week)* *Top 15 Sites * [image: image.png] *Bottom 15 Sites:* [image: image.png] *Consecutive Weeks and New Entrants:* [image: image.png] *Watch List: any site recently trending down from the Top 15 into "middle of the pack":* - *Vancouver* - *Upstate SC* - *Palm Beach* - *DFW* - *Boston* Kevin Murray Chief of Staff & SVP, Data & Analytics | TheKey Mobile: 225.368.6471 --0000000000001f75a606394f686f Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable [Please read: as some of you are aware, we made a significant c= hange effective the week of 6/23 at our most impacted=C2=A0sites related to= live-in=C2=A0clients=C2=A0to align client billing & payroll so that li= ve-in clients are no longer prorated on the billing side.=C2=A0 While this = creates process=C2=A0improvement and efficiency, it has the unintended cons= equence of creating a step-change downward in our billed hours stat at site= s with a heavy=C2=A0mix of live-in clients.=C2=A0 As we work through potent= ial solutions, I have removed billed=C2=A0hours from the site rankings and = re-calculated prior week rankings to maintain a consistent trend in ranking= s and performance.=C2=A0 Given th