Re: Missing Payment

Thank you Tim.

Beth: Can you please download the SmartReceipts
<https://apps.apple.com/us/app/smart-receipts/id905698613> app on your
phone, update your expenses/upload receipts and send the email to me and
Sam? Thank you.

Best regards,

Matt

Matt Vijayan, B.Sc., MBA, CCPE
Director of Sales, Canada
*Please note my email has changed:*
mvijayan@TheKey.com <Madhu.Vijayan@TheKey.com>

TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://www.thekey.com/>


On Tue, Oct 25, 2022 at 9:59 AM Timothy Thomas <tt@thekey.com> wrote:

> Hi Matt,
>
> Please have Beth fill out a local expense report and we'll get this paid
> out right away. Adding @Sam Naffaa <hcao.accounting@thekey.com> who can
> process the reimbursement.
>
> On Mon, Oct 24, 2022 at 9:47 PM Matt Vijayan <mvijayan@thekey.com> wrote:
>
>> Hi Tim
>>
>> I agree with this arrangement. Please release the funds asap from
>> Waterloo. Beth has not received her reimbursement for expenses in early
>> September.
>>
>> Looping Matt Neal on it. Ashley is out of office.
>>
>> Best regards,
>>
>> Matt
>>
>> Matt Vijayan
>> Director of Sales, Canada
>>
>> *Please note my email has changed:*
>> mvijayan@TheKey.com <Madhu.Vijayan@TheKey.com>
>> (905) 592-0085
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://www.thekey.com/>
>>
>> On Oct 24, 2022, at 4:00 PM, Timothy Thomas <tt@thekey.com> wrote:
>>
>> 
>> Seth and Eric. I highly recommend that we reimburse Beth from the local
>> Toronto entity so that we can get this issue resolved right away.
>>
>> You can continue to work on the wire issues for future reimbursements.
>>
>> Please confirm you're in agreement and I'll take care of the rest.
>> Thanks
>> Tim
>>
>> On Mon, Oct 24, 2022 at 3:53 PM Seth Poindexter <
>> seth.poindexter@thekey.com> wrote:
>>
>>> @Eric Spurr <eric.spurr@thekey.com>. Please correct the Concur banking
>>> issue as previously discussed.
>>> Submit the reports.
>>> As for the wire transfer problem, I'm doing my best to work with our
>>> bank to understand why your wire(and only yours) will not complete. As i
>>> stated last week, I've opened an inquiry with JPM to get to the bottom of
>>> it. I have another employee who uses the same bank and has no issue. I've
>>> attempted the wire 2x with 2 different methods and both have been returned.
>>> Thanks for your patience.
>>>
>>> On Mon, Oct 24, 2022, 12:37 PM Elizabeth Sparrow <
>>> beth.sparrow@thekey.com> wrote:
>>>
>>>> Hi Seth,
>>>>
>>>> I know you were looking into this to see what is happening on the
>>>> sending end.
>>>>
>>>> As of today, I still have not received any deposit into my TD account.
>>>> I have spoken to my bank and they assured me that a US deposit would be
>>>> accepted into the account information provided.
>>>>
>>>> I am waiting for $910.87 for the conference flights and $399.91 for
>>>> September expenses. Concur is showing both of these as paid, but I have not
>>>> received the funds yet.
>>>>
>>>> Secondly, I have completed my October out-of-pocket expenses and Amex
>>>> expenses but neither will Submit to my manager for approval.  Both have the
>>>> same error message when I attempt to submit them due to the faux banking
>>>> information.
>>>>
>>>> * "Action: Your bank account information was in an Unconfirmed or
>>>> Failed status when this report was submitted. If you recently entered bank
>>>> account information and four business days have passed then try to Submit
>>>> again."*
>>>>
>>>> Please advise if there are any action steps I can take to resolve
>>>> either of these issues.
>>>>
>>>> Thank you,
>>>> Beth
>>>>
>>>> On Tue, Oct 11, 2022 at 12:09 PM <seth.poindexter@thekey.com> wrote:
>>>>
>>>>> I fixed the issue. Banks are tricky, as they tend to like only
>>>>> specific info. In her case, JPMC does not like CAD transit numbers and uses
>>>>> Swift codes. I updated the banking transit number to Swift and that will
>>>>> mitigate the problem.
>>>>>
>>>>>
>>>>>
>>>>> Seth
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Ashley Mirone <amirone@thekey.com>
>>>>> *Sent:* Tuesday, October 11, 2022 9:07 AM
>>>>> *To:* Matt Vijayan <mvijayan@thekey.com>; Megan Wisniewski <
>>>>> mwisniewski@thekey.com>
>>>>> *Cc:* Elizabeth Sparrow <beth.sparrow@thekey.com>;
>>>>> seth.poindexter@thekey.com; Timothy Thomas <tt@thekey.com>
>>>>> *Subject:* Re: Missing Payment
>>>>>
>>>>>
>>>>>
>>>>> Hi Matt
>>>>>
>>>>>
>>>>>
>>>>> Looping in +Megan Wisniewski <mwisniewski@thekey.com> here who is our
>>>>> POC for all SF issues and optimizations.
>>>>>
>>>>>
>>>>>
>>>>> Thanks,
>>>>>
>>>>> *Ashley Mirone*
>>>>>
>>>>> Vice President of Business Development
>>>>>
>>>>> *Please note my email has changed:*
>>>>>
>>>>> amirone@TheKey.com <Ashley.Mirone@TheKey.com>
>>>>>
>>>>> Direct: (310) 755-9669
>>>>>
>>>>> *TheKey.com <https://www.thekey.com/>*
>>>>>
>>>>> [image: ~WRD0005.jpg] <https://homecareassistance.com/>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Oct 11, 2022 at 8:59 AM Matt Vijayan <mvijayan@thekey.com>
>>>>> wrote:
>>>>>
>>>>> Hi Seth,
>>>>>
>>>>>
>>>>>
>>>>> Can we set up a quick meeting with you today or tomorrow? I would like
>>>>> to include Tim Thomas in this discussion. I will look into your calendars
>>>>> and send you an invitation that works for all of us.
>>>>>
>>>>>
>>>>>
>>>>> The objective is to figure out an interim solution and fix this issue
>>>>> in the long term. Specifically with Beth, we have been holding up $1,310 as
>>>>> out-of-pocket expense, $900 of that is from August.
>>>>>
>>>>>
>>>>>
>>>>> Best regards,
>>>>>
>>>>>
>>>>>
>>>>> Matt
>>>>>
>>>>>
>>>>>
>>>>> *Matt Vijayan, B.Sc., MBA, CCPE*
>>>>>
>>>>> Director of Sales, Canada
>>>>>
>>>>> *Please note my email has changed:*
>>>>>
>>>>> mvijayan@TheKey.com <Madhu.Vijayan@TheKey.com>
>>>>>
>>>>> *TheKey.com <https://www.thekey.com/>*
>>>>>
>>>>> [image: ~WRD0005.jpg] <https://www.thekey.com/>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Oct 11, 2022 at 11:52 AM Elizabeth Sparrow <
>>>>> beth.sparrow@thekey.com> wrote:
>>>>>
>>>>> Hi Seth,
>>>>>
>>>>>
>>>>>
>>>>> TDOMCATTTOR is the Swift Code.
>>>>>
>>>>>
>>>>>
>>>>> I called my bank this morning after receiving your message. They don't
>>>>> see a reason why it would decline on their end, they can accept from a US
>>>>> bank. They suggested if it declines again to ask the sending bank
>>>>> the reason given why it was declined.
>>>>>
>>>>>
>>>>>
>>>>> Hope that helps.
>>>>>
>>>>> Beth
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Oct 11, 2022 at 11:27 AM <seth.poindexter@thekey.com> wrote:
>>>>>
>>>>> Please ask your bank for the swift code.
>>>>>
>>>>>
>>>>>
>>>>> Seth
>>>>>
>>>>>
>>>>>
>>>>> *From:* Elizabeth Sparrow <beth.sparrow@thekey.com>
>>>>> *Sent:* Tuesday, October 11, 2022 8:18 AM
>>>>> *To:* seth.poindexter@thekey.com
>>>>> *Subject:* Re: Missing Payment
>>>>>
>>>>>
>>>>>
>>>>> Hi Seth
>>>>>
>>>>>
>>>>>
>>>>> Attached is the TD banking information.  Please verify if it was sent
>>>>> to this account.  They reassured me at this bank this account would receive
>>>>> it. I’ll also call the bank.
>>>>>
>>>>>
>>>>>
>>>>> Thanks for your help
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Oct 11, 2022 at 11:08 AM <seth.poindexter@thekey.com> wrote:
>>>>>
>>>>> Hi
>>>>>
>>>>> The payment I attempted to make 2x was returned both times. I made
>>>>> another one yesterday, which I assume will be returned as well.
>>>>>
>>>>>
>>>>>
>>>>> Please confirm with your bank the account number and SWIFT code.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Seth Poindexter
>>>>>
>>>>> *Senior Accounts Payable Specialist*
>>>>>
>>>>> (619) 489-4080 | ext 300014
>>>>>
>>>>> Seth.poindexter@thekey.com
>>>>>
>>>>> *TheKey.com*
>>>>>
>>>>>
>>>>>
>>>>> [image: image001.png]
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> *Beth Sparrow*
>>>>>
>>>>> Home Care Liaison / Business Development
>>>>>
>>>>> *Please note my email has changed:*
>>>>>
>>>>> beth.sparrow@TheKey.com <Beth.Sparrow@TheKey.com>
>>>>>
>>>>> (437) 216-3067 Cell
>>>>>
>>>>> (519) 954-2111 Office with 24/7 coverage
>>>>>
>>>>> *TheKey.com <https://www.thekey.com/>*
>>>>>
>>>>> [image: ~WRD0005.jpg] <https://www.thekey.com/>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>> *Beth Sparrow*
>>>>>
>>>>> Home Care Liaison / Business Development
>>>>>
>>>>> *Please note my email has changed:*
>>>>>
>>>>> beth.sparrow@TheKey.com <Beth.Sparrow@TheKey.com>
>>>>>
>>>>> (437) 216-3067 Cell
>>>>>
>>>>> (519) 954-2111 Office with 24/7 coverage
>>>>>
>>>>> *TheKey.com <https://www.thekey.com/>*
>>>>>
>>>>> [image: ~WRD0005.jpg] <https://www.thekey.com/>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>
>>>> --
>>>> Beth Sparrow
>>>> Home Care Liaison / Business Development
>>>> *Please note my email has changed:*
>>>> beth.sparrow@TheKey.com <Beth.Sparrow@TheKey.com>
>>>> (437) 216-3067 Cell
>>>> (519) 954-2111 Office with 24/7 coverage
>>>> TheKey.com <https://www.thekey.com/>
>>>> [image: TheKey] <https://www.thekey.com/>
>>>>
>>>>
>>
>> --
>> Tim Thomas
>> Head of Canada Division
>> *Please note my email has changed:*
>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>> (514) 591-9387
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://www.thekey.com/>
>>
>>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <Tim.Thomas@TheKey.com>
> (514) 591-9387
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
>