This is a multipart message in MIME format. ------=_NextPart_000_0279_01D9146F.541FDD00 Content-Type: multipart/alternative; boundary="----=_NextPart_001_027A_01D9146F.541FDD00" ------=_NextPart_001_027A_01D9146F.541FDD00 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Good morning,=20 =20 Please find reference to termination from your current contract :=20 =20 9. TERMINATION=20 Either party may terminate this Agreement without cause upon a thirty = (30) day=E2=80=99s written notice to the other party. In addition, = either party may terminate this Agreement for uncured breach if such = breach has not been cured within thirty (30) days of the breaching = party=E2=80=99s receipt of written notice specifying the breach and = demanding that it be cured. =20 =20 Unfortunate news , I hope we don=E2=80=99t come to termination given the = changes and work we have done to improve and develop your services. I = was wondering if you had considered my recent offer in lieu of your = request. November 09, 2022. I have never received a response to our = offer of credit for new accounts.=20 =20 Cheers=20 =20 =20 =20 =20 Bill Hildreth | Director Marketing & Business Development=20 =20 Answer 365 HMC Halifax Messaging Center |Allstar Communications ComTel Communications |Truro Messaging |Breton Business Centers =20 DigiPage Communications Inc. =20 Answer 365 | Head Office 2829 Agricola Street, Halifax, Nova Scotia, B3K 4E5 T (902) 493- 1403 | C (902) 209 2183 | TF (800) 701- 7774 bill@answer365.ca | = www.answer365.ca=20 =20 Answer 365 | Centre de Service Fran=C3=A7ais 310 Mountain Road, Moncton , New Brunswick , E1C 2M3 T (506) 857- 0944 | C (902) 209 2183 | TF (800) 701- 7774 bill@answer365.ca | = www.answer365.ca =20 Proud recipients of the CAMX Platinum Award of Excellence for = Outstanding Service, 18th year (2003-2022) =20 =20 From: Timothy Thomas =20 Sent: December 20, 2022 11:58 AM To: bill@answer365.ca Cc: Charles Terlesky ; Eva Hofmann = Subject: Re: Home Care Assistance follow up =20 Hi Bill, =20 Could you please let me know what the cancellation policy is with our = 365 contract? We are evaluating the move to a new vendor. =20 Thank you Tim =20 On Wed, Nov 9, 2022 at 9:16 AM > wrote: Good morning Timothy,=20 =20 Thank you for you note. we appreciate your cooperation and your = patience.=20 =20 In good faith, we would be prepared to offer you a credit of the first = month base rate cost for each of the new accounts up to a maximum per = account of $4999.95 reflecting the base rate of our Enterprise Canadian = plan. =20 We would be pleased to continue our efforts to improve your service and = to develop these new accounts with your direction. Our French service = based in Moncton New Brunswick is an award winning service and will be a = great fit for Montreal. =20 =20 Again, thank you for your observations it has given us an opportunity to = coach those attendants who required additional training. In uncertain = tim