This is a multipart message in MIME format. ------=_NextPart_000_132C_01D9E246.0DBFEC10 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Alejandro I can help a bit, lets chat offline. From: Alejandro Aponte Sent: Friday, September 8, 2023 11:14 AM To: tt@thekey.com Cc: eclark@thekey.com Subject: Re: Important: Fwd: Barbara Fulcher - No Invoice and Money = Withdrawn - [#451029] Hi Tim, Thank you for your email, Vancouver is not a live location so they are = still being billed out of clear care. I show that Sumira S handles = invoicing for this location. Are invoices emailed out of clear care and = manually mailed from the local office? Do we know what net terms they = are on and who is processing payments (QB, PAD etc)? â If they are getting invoices mailed and we are processing payments NET = 2, they will never receive the invoice by mail before we process = payment. If they are receiving them by email then I am not sure if = invoices are emailed and processed on the same day. â I am happy to help just need a bit more information to understand the = break that is happening between invoice delivery and payment processing. = Thanks, Alejandro Aponte Billing@thekey.com 866-226-1702 On Fri, 8 Sep at 12:50 PM , Timothy Thomas > wrote: Good Afternoon, How come this keeps happening to this client? Shouldn't they receive = their invoice prior to funds being debited? Client is located in Vancouver. Thanks Tim ---------- Forwarded message --------- From: Cathy Gerth > Date: Fri, Sep 8, 2023 at 12:44 PM Subject: Fwd: Barbara Fulcher - No Invoice and Money Withdrawn To:Timothy Thomas >, Cheryl = Cartwright > Please advise as this is happening on and off since February and this = client is ready to drop us because of this. Thank you Cathy ---------- Forwarded message --------- From: Debbie Fulcher > Date: Fri, Sep 8, 2023 at 9:34â¯AM Subject: Barbara Fulcher - No Invoice and Money Withdrawn To: Cathy Gerth > Cathy, Again this week money has been drawn out of our bank account (on = September 7th) to pay for services but I have NOT received an invoice. At this point I need some advice as to what to do. This is totally = unacceptable as I have told you before. No other company takes money from the banks without first sending an = invoice. Debbie Debbie Fulcher Tel: 604 277-9825 e-mail: dfulcher@telus.net 451029:611100 ------=_NextPart_000_132C_01D9E246.0DBFEC10 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Alejandro </