--001a114f4b46cd4234056778a996 Content-Type: multipart/alternative; boundary="001a114f4b46cd4231056778a995" --001a114f4b46cd4231056778a995 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Are you both in Chicago for the training and staying for the weekend? If so are you staying at the airport or moving downtown to stay somewhere else? *Steve Darley * | President & Partner *Home Care Assistance * 355 Eglinton Ave. W | Toronto, ON M5N 1A3 Phone: 416-488-8777 | Mobile: 647-898-8134 sdarley@homecareassistance.com | www.torontohomecareassistance.ca On 15 March 2018 at 10:51, Tim Thomas wrote: > Thanks Steve=E2=80=A6very helpful. Much appreciated. > > > *Tim Thomas* > > > > *Home Care Assistance (Montr=C3=A9al)* > *4464 Ste. Catherine Ouest > * > *Westmount > , > Qu**=C3=A9**bec* > *H3Z 1R7* > *Tel: 514 907 5065* > *Fax: 514 907 5067* > > *tthomas@homecareassistance.com * > > *www.homecareassistancemontreal.ca > * > *www.facebook.com/hcamontreal * > *www.twitter.com/hcamontreal * > > > > > > > On Mar 14, 2018, at 4:36 PM, Steve Darley > wrote: > > Hi chaps. > > Business is good here at the moment thanks - February a bit tricky but we > look back on track for March. Hope you guys are still rocking and rolling= ... > > At this stage it looks like the brains of the operation Cheryl will be in > Chicago. Based on the amount of learning I brought back from Nashville, = I > suspect it makes more sense for her to be there!! > > We have all our caregivers at the same rate - those who were ahead of > minimum at the time of the government mandated increase did not get raise= d > and those that were below got a decent bump. We pay $1/hr more than > minimum. We actually had most caregivers at the new minimum prior to the > mandated increase so their increase took them out ahead of minimum rather > than catch them up. Everyone gets $15 (live-in and live-out). > > With regards clients we increased most clients on Jan 1 and significantly > so. Our average client increase was 11.3% with our maximum closer to 16.5= %. > Based on the fact that our caregiver costs had already risen through 2017 > this increase is helping us to claw back margin that we had lost. We were > very open that we raise every year as a matter of course but that this ye= ar > was larger than normal on account of the mandated wage increase. > > The size of the increase in wages here was something like 19% but due to > the fact that we were already ahead of the minimum we were able to raise > the employees a smaller amount and then the clients by approx 11% and sti= ll > appear to the clients as though we were cutting them a break based on wha= t > could have been due to the increases. No push back from any clients as we > reminded them that everyone was going up. > > We have a two phase approach for our clients also. Any client acquired in > Q4 of 2017 we are not raising until April 1 of this year. However typical= ly > they were already at higher rates that do