HiTeam, Happy Friday! Were we able to secure the voided check from Heidi to confirm their ACH details? Thanks, Lito Delapena Customer Contact and Collections Manager | TheKey Phone:866-226-1702
On
Tue, 4 Nov at 6:07 PM
, edean@TheKey.com <Emily%20.Dean@TheKey.com> wrote:
Hey Tim, Thank you for looping me in, clients payment information provided at the start of care via their Payment authorization form has invalid account number information. We've tried to validate the information with Heidi while she was traveling to portugal but could not get her to provide us the correct information. She did get in contact with Diane and our help desk received the below which we updated and payments also failed as Invalid account number.
" She just called me back and provided these numbers: Routing Number 071000013, Account Number 454486. However, that is not long enough. Please try account number 4544861908 or 4544861907, which is the number provided previously without the preceding zeros. Ms. Patzik has stated she is no longer receptive to calls or emails regarding this situation, as she feels we should be able to figure it out."
Attaching a copy of the clients account statement as all invoices since the start of care are open and due for payment/ | Please let me know if you need any additional information.
Thank you,
Lito Delapena
Customer Contact and Collections Manager | TheKey
Mobile: 619-722-8561
On Tue, Nov 4, 2025 at 2:10 PM Timothy Thomas <tt@thekey.com> wrote:
adding @Diane Mockenhaupt @Lito Delapena
Could I please have an update on the outstanding bills due for Martin Brozosky? I spoke with Heidi, the daughter, today, and she informed me that there is a problem with the payment method. According to her this has been an ongoing issue.
On Tue, Nov 4, 2025 at 4:39 PM Timothy Thomas <tt@thekey.com> wrote:
Yes I'll follow up with her now.
On Tue, Nov 4, 2025 at 3:50 PM Emily Lynch <edean@thekey.com> wrote:
Good afternoon,
Daughter, Heidi, called wanting to speak to corporate about her dad's care. She is very upset about something. I asked if she would like to be transferred to Diane and she said no she is the problem. Timothy, are you able to reach out to Heidi at 847-226-6980. I have attached the sf link as well.
https://homecareassistance.lightning.force.com/lightning/r/Opportunity/006UH00000Q545hYAB/view
Emily Dean Lynch
Lead Homecare Advisor
Please note my email has changed:
edean@TheKey.com
TheKey.com