--0000000000004f4b8305dc90d0ca Content-Type: multipart/alternative; boundary="0000000000004f4b8205dc90d0c9" --0000000000004f4b8205dc90d0c9 Content-Type: text/plain; charset="UTF-8" Hello James, We reached out to clearcare support to support Angie and the team. Thanks On Wed, Apr 13, 2022 at 4:51 PM James Patchett wrote: > Angie, > > Are the challenges with getting logged in due to them going to the old > location still in their app? They are deactivated in the old in the old > URL's correct? > > I am hopeful that Amanda will be able to assist you with the remittance > address options to ensure that works. Please let us know how we can support > you and the caregivers through the transition. > > Thank you, > > James > > On Wed, Apr 13, 2022 at 3:35 PM Angie Kunnath akunnath@homecareassistance.com> wrote: > >> Hi Amanda, >> >> It should not impact Toronto as that is the default address. Adding the >> multiple addresses will allow us to customize the data at a client level. I >> am happy to do a trial with a remittance address for one location. >> >> With the caregiver nametags, the office address is populated >> with Toronto's details. For instance, if a waterloo caregiver needs to call >> the office, they will call the number on the tag(which is what they are >> trained to do). The Toronto office is not going to be able to assist them. >> >> *James, Timothy,* >> >> We are seeing increased call volumes this week with the transition to HCA >> Toronto as caregivers are having many issues 1) not being able to log in >> and 2) Clock-in and Clock-out challenges. >> >> If we don't address the remittance address issues, I only >> anticipate another increase in calls from clients and family members. We >> are already noticing that the family portal logins need to be reintroduced. >> >> Regards, >> >> Angie Kunnath >> >> *Home Care Assistance - **Serving Oakville, Mississauga, Burlington, >> Waterloo & Wellington region* >> >> 375 University Ave E, Waterloo, ON, N2K3M7 Tel: 519-954-2111 >> 2525 Old Bronte Rd, Suite 212, Oakville, ON, L6M 4J2 Tel: 905-337-1200 >> >> >> >> *Champions of Aging Well* >> >> *www.**H**o * >> >> *me Care >> Assistance >> Waterloo >> .ca >> www.HomeCareAssistanceGuelph.ca* >> *www.HomeCareAssistanceOakville.ca**www.HomeCareAssistanceMississauga.ca* >> >> >> Visit our Website >> Read our Mission >> Balanced Care Method >> Hospital to Home Care >> Review our Book Series >> >> Cognitive Therapeutics >> Our Recent Press >> Connect on LinkedIn >> Read our Reviews >> Watch our Videos >> Subscribe to our Blog >> >> >> On Wed, Apr 13, 2022 at 3:15 PM Amanda Patel wrote: >> >>> Hello Angie, >>> >>> My apologies for not responding. We have never turned on the feature in >>> Clearcare to have multiple remittance addresses based on location. I would >>> discuss with the Toronto team to see if that will work and be a solution. >>> Can you please provide an example for the caregiver name tags populated >>> with Toronto details? >>> >>> Thanks >>