--0000000000007cd3bf05e42074a7 Content-Type: multipart/alternative; boundary="0000000000007cd3bc05e42074a6" --0000000000007cd3bc05e42074a6 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Matt! *Cindy Skulsky, BSc, RN* Home Care Liaison Business Development www.HomeCareAssistanceWinnipeg.ca cell: 204-688-6960 email: *cindy.skulsky@homecareassistance.com * *Champions of Aging Well* On Mon, Jul 18, 2022 at 6:34 PM Matt Vijayan wrote: > Hello Cindy, > > Here are the key highlights from our call today. Keep up the good work! > > > Best Practices / Wins / Tools Asked for: > > *Booked meetings with 10 SAP accounts, had one assessment completed and > close to 1 Start of Care, 12 solid calls for the week of 07/11.* > > > Challenges / Concerns: > > *Change in Standard Office Management creating communication challenges. > You and I discussed how to take accountability to drive leads/SoC and > prevent any business **disruption**.* > *Many objections including the use of private caregivers by high-end > retirement homes and pricing were managed in our meeting. We talked about > the benefits of care management approach. You faced with another objectio= n > of having 4 hours minimum requirement; the minimum requirement of 4 hours > per shift can also be positioned to drive consistency and **reliability. > HCA has one of the best CG **retentions in number (as per Home Care > Pulse).* > > > Forecast toward Monthly Goal: > > - > > This Month's Goal: $100 > - Currently at: $0 > - > > Forecast: $1000 > > SOC > Month=E2=80=99s goal: 1 > Current: 1 client converted. Awaiting for hospital discharge > Forecast: 1 > > > Pipeline Health: > > - > > 1 client conversion (Care has not started yet) Need more activities; > more leads will results in higher SoC and revenue. > > > General Insights / Observations: > > - > > Cindy is high on learning agility. She has already lined up many > visits with premium retirement homes. Her pragmatic approach combined = with > her experience as Registered Nurse will be a great way of breaking int= o top > tier accounts. Cindy can benefit from breaking into private LTC, assis= ted > living and memory living and connecting with the lead nursing staff. > Winnipeg is an untapped market for HCA and Cindy can make a huge diffe= rence > in sales productivity. > > > Next Steps: > > - *Focus on leading indicators such as connecting with SAP accounts on > a regular basis. * > - *Take leadership in building relationship **with** the office staff.= * > - Have clarity in your daily, weekly and monthly goals. > - Objections create opportunities; use GAP template and formulate > strategic questions to identify objections and/or GAPs > - Please feel free to invite me (virtually) with your referral partner= s > - Leverage assessments performed by care managers to open more > opportunities in SLC (great example came up in the Calgary/Winnipeg > pipeline meeting). > > > Best Regards, > > Matt > > > *Matt Vijaya