Hi Tim:
The Shaw payment service was down for a bit, but I was just able to get
through to their phone support team and they gave me a different method to
submit the payment. The support person I spoke with advised the internet
service should be restored within the next 10 minutes. I'm monitoring the
portal to see when they update our account.
Thank you,
Aaron Worob
Network/Systems Administrator
*aaron.worob@thekey.com <aaron.worob@thekey.com>*(650) 270-2347
[image: TheKey] <https://homecareassistance.com/>
On Thu, Aug 3, 2023 at 12:25 PM Timothy Thomas <tt@thekey.com> wrote:
> Sounds good, thank you.
>
> On Thu, Aug 3, 2023 at 12:08 PM Aaron Worob <aaron.worob@thekey.com>
> wrote:
>
>> Hi Tim:
>>
>> I'm working on submitting the payment through the web portal. As soon as
>> it's paid I will let you know.
>>
>> Thank you,
>> Aaron Worob
>> Network/Systems Administrator
>>
>> *aaron.worob@thekey.com <aaron.worob@thekey.com>*(650) 270-2347
>> [image: TheKey] <https://homecareassistance.com/>
>>
>>
>> On Thu, Aug 3, 2023 at 12:06 PM Timothy Thomas <tt@thekey.com> wrote:
>>
>>> Hi Aaron,
>>>
>>> Were you able to resolve the internet outage in Winnipeg?
>>>
>>> Do you have the account info as I can call and make a payment to get
>>> things back on track?
>>>
>>> On Thu, Aug 3, 2023 at 12:02 PM Brian Boxall <bboxall@thekey.com> wrote:
>>>
>>>> Sorry, he called me to inform the net was cut and discussed how to
>>>> escalate the bill payment issue
>>>>
>>>> ---------- Forwarded message ---------
>>>> From: Aaron Worob <itsupport@thekey.com>
>>>> Date: Thu, Aug 3, 2023 at 9:36 AM
>>>> Subject: Re: Office internet - [#388085]
>>>> To: <bboxall@thekey.com>
>>>>
>>>>
>>>> Hi Brian,
>>>>
>>>> I'd be happy to look into the office network status for you. Could you
>>>> please tell me which office you are experiencing this trouble at?
>>>>
>>>> Thank you,
>>>> Aaron Worob
>>>> Network/Systems Administrator
>>>> *aaron.worob@thekey.com <aaron.worob@thekey.com>*
>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>
>>>> On Thu, 3 Aug at 10:28 AM , BrianBoxall <bboxall@homecareassistance.com>
>>>> wrote:
>>>> I have an issue where I can't determine if it's my wifi adapter or
>>>> office network is out
>>>> No connectivity for 2 days
>>>> Cpu troubleshooting doesn't seem to enable connectivity
>>>>
>>>> 388085:611100
>>>>
>>>>
>>>> --
>>>> Brian Boxall
>>>>
>>>> Client Success Manager
>>>>
>>>> Direct 431 887 1785
>>>>
>>>> Office 204 489 6000
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> TheKey.ca <https://thekey.ca/>
>>>>
>>>> [image: TheKey]
>>>>
>>>>
>>>
>>> --
>>> Tim Thomas
>>> Head of Canada Division
>>> *Please note my email has changed:*
>>> tt@TheKey.com <tt@thekey.com>
>>> (514) 591-9387
>>> TheKey.ca <https://www.thekey.ca/>
>>> [image: TheKey] <https://www.thekey.com/>
>>>
>>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> [image: TheKey] <https://www.thekey.com/>
>