This is a multipart message in MIME format. ------=_NextPart_000_0B0B_01D9D0E0.8392ADA0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0B0C_01D9D0E0.8392D4B0" ------=_NextPart_001_0B0C_01D9D0E0.8392D4B0 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable It is, I just cant find someone with that name in the system. Can you = confirm the spelling of the client name? From: Timothy Thomas Sent: Thursday, August 17, 2023 6:35 AM To: eclark@thekey.com Subject: Re: Re: Accounting Receivable Department - [#412031] I believe Calgary is integrated. The account is Fred Asbjornhus = https://hcacalgary.clearcareonline.ca/clients/1000000000042507/ On Thu, Aug 17, 2023 at 8:44â¯AM > wrote: This is a non-integrated location? I donât see the name NORMA = ASBJORNHUS in the system. From: Timothy Thomas > Sent: Wednesday, August 16, 2023 1:40 PM To: Elizabeth Clark > Subject: Fwd: Re: Accounting Receivable Department - [#412031] FYI this is the thread on one of them. ---------- Forwarded message --------- From: Shawntel Sousa > Date: Wed, Aug 16, 2023 at 4:33â¯PM Subject: Fwd: Re: Accounting Receivable Department - [#412031] To: Cheryl Cartwright >, Chuck Terlesky >, Timothy Thomas > ---------- Forwarded message --------- From: Gerard Draetta > Date: Wed, Aug 16, 2023 at 2:31 PM Subject: Fwd: Re: Accounting Receivable Department - [#412031] To: > Please take a look at ticket #412031 = raised by Shawntel = Sousa (ssousa@homecareassistance.com = ). Showntel, Good afternoon. The reason why this account has a balance due is the = result of a short pay on the 6/7 invoice. I am not sure why this = occurred but I will reach out to Ali to see if he has any additional = information. Gerard On Wed, 16 Aug at 4:17 PM , Shawntel Sousa = > = wrote: Hi, would Michelle be the person to better help me understand what is = happening I have had several calls from clients today about the same = thing and they are all on automatic withdrawal so thereâs no = reason that they should owe any money in their account. On Wed, Aug 16, 2023 at 2:10 PM Marc Atkinson > wrote: Hi Shawntel, I am going to reassign this inquiry to our Collections team member = Michelle. She reached out today to inquire about a remaining balance of = $3,356.13 on the June 7th invoice. Since she called today, I'm sure she = would like to follow up. Thank you for making us aware of this. On Wed, 16 Aug at 2:40 PM , Shawntel Sousa = > = wrote: Hi billing team, Can someone please help to understand why Norma would have to call = regarding their account? They are on client directed home care and have = automatic withdrawal? Can someone please assist with this? On Wed, Aug 16, 2023 at 12:07 PM NORMA ASBJORNHUS > wrote: Hi Shawntel, I hope you can help me with this problem. I just received a = message from the Accounting Receivable Depart