Caregiver Calls to the Intake Line

Good Morning Everyone,

We continue to see large volumes of calls to the Intake Line from
Caregivers related to scheduling like calling off a shift, updating a
client condition, picking up an open shift, trying to reach someone in the
office, calling in late, clocking in, clocking out, etc.   It appears they
are pressing Option 1 (Intake) instead of Option 3 (Scheduling) when they
calling.   I'm looking for your assistance to cascade a message around the
correct procedure for these scheduling calls so that we can remove some of
the noise from our Intake Line.   With the removal of the call center on
11/14, it will be crucial that these calls go to the correct place.

The link below is to a tableau report that details the staff who are making
these calls by month and volume of calls.  Your assistance in helping
reduce these calls is greatly appreciated.  Please let me know if you have
any questions and thanks for your partnership.

https://us-west-2b.online.tableau.com/#/site/mydata/views/CaregiverIntakeLineCallVolume/CaregiverIntakeLineCallVolume?:embed=n&:iid=1&:origin=card_share_link

Chris