Hi Team!
Bee and I are excited for our upcoming weekly CSM- Open Office Hours,
beginning January 20, designed to provide flexible, optional support for
our CSM's and any GMs who would like to attend too! We will hold these
every Tuesday at 11am PST/2pm EST and Wednesday at 2pm EST/5pm EST. Attendance
is completely optional and intended as a drop-in resource for real-time
support and collaboration. If you do not see the times on your
calendar,please reach out and we will add you to it.
Office Hours can be used for:
-
Day-to-day CSM questions or case support.
-
Reviewing or navigating Tableau dashboards
-
Follow-up questions from the Monthly Operations Toolkit
-
Guidance and discussion related to our new TheKey Excellence Rounds
As a reminder, TheKey Excellence Rounds is a structured, interdisciplinary
forum designed to elevate care quality, improve stability, and support
clients, families, and caregivers navigating complex clinical, behavioral,
or relational situations in the home. Office hours can be a great space to
ask questions and walk through scenarios. I am also available to set up
additional calls with teams as needed.
We look forward to connecting and supporting you. See you soon!
Best,
Bee and Audra
--
Audra Williams
Director, Divisional Operations
audraw@thekey.com
Mobile: (425) 757-7027
https://thekey.com
<https://thekey.com>