--000000000000eb82570626459f28 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Tim Will do. Best regards, * Timon Page * General Manager, Ontario *Please note my email address has changed:* timon.page@thekey.com Mobile: (437) 223-0841 TheKey.com On Wed, Nov 6, 2024 at 4:08=E2=80=AFPM Timothy Thomas wrote= : > Timon, please calculate the 2.7% impact on her bill and let's just tell > Billing to issue a credit. Round up if needed. > > Thanks > > On Tue, Nov 5, 2024 at 12:19=E2=80=AFPM Kristal Parris > wrote: > >> Just to update- Lorraine claims she has not received a credit yet. >> I have forwarded the new CC authorization form to complete so she is >> aware moving forward she will be charged 2.7%. >> >> Kristal Parris RN, BScN >> Client Success Manager >> Tel: 416-488-8777 >> Email: kristal.parris@thekey.com >> Website: TheKey.ca >> >> [image: TheKey] >> >> >> On Fri, Oct 11, 2024 at 4:48=E2=80=AFPM Timon Page wrote: >> >>> Ok, sounds good. Thanks Tim. >>> >>> Happy Thanksgiving! >>> >>> Best regards, >>> * Timon Page * >>> General Manager, Ontario >>> *Please note my email address has changed:* >>> timon.page@thekey.com >>> Mobile: (437) 223-0841 >>> TheKey.com >>> >>> >>> >>> On Fri, Oct 11, 2024 at 4:46=E2=80=AFPM Timothy Thomas = wrote: >>> >>>> We will refund the client and have the form updated. At that time they >>>> can choose to continue on credit card at the new rate to switch to an >>>> alternative method for no fee at all. >>>> >>>> I would support offering a further credit to ensure the client is >>>> satisfied. >>>> >>>> On Fri, Oct 11, 2024 at 4:21=E2=80=AFPM Kristal Parris >>> kristal.parris@thekey.com> wrote: >>>> >>>>> In review of Elizabeth's replies, are we not bound by agreements? >>>>> We can not just inform our clients about the 2.7% surcharge and it no= t >>>>> be reflected legally on file. >>>>> Additionally, offering another payment method will certainly >>>>> jeopardize our business. >>>>> >>>>> Kristal Parris RN, BScN >>>>> Client Success Manager >>>>> Tel: 416-488-8777 >>>>> Email: kristal.parris@thekey.com >>>>> Website: TheKey.ca >>>>> >>>>> [image: TheKey] >>>>> >>>>> >>>>> On Fri, Oct 11, 2024 at 3:04=E2=80=AFPM Timothy Thomas wrote: >>>>> >>>>>> This is a known issue. We will refund the difference. >>>>>> >>>>>> @Elizabeth Clark Can we correct this client >>>>>> please. >>>>>> >>>>>> On Fri, Oct 11, 2024 at 2:18=E2=80=AFPM Kristal Parris >>>>> kristal.parris@thekey.com> wrote: >>>>>> >>>>>>> Hi Timon, >>>>>>> >>>>>>> Please see the forwarded email from Lorraine Siu. She is still >>>>>>> charged 2.7% interest on her credit card when the agreement states = 2%. >>>>>>> Can this be followed up with corporate? >>>>>>> >>>>>>> Kristal Parris RN, BScN >>>>>>> Client Success Manager >>>>>>> Tel: 416-488-8777 >>>>>>> Email: kristal.parris@thekey.com >>>>>>> Website: TheKey.ca >>>>>>> >>>>>>> [image: TheKey] >>>>>>> >>>>>>> >>>>>>> ---------- Forwarded message --------- >>>>>>> From: