Good morning Lisa, I had sent your disputed shifts/employees not being
present for Floralies to Alexandre Mercier who was able to approve the
following invoices for us and confirm the presence of our employees.
Here is a list of invoices we are waiting on being paid. There will be no
credit issued as we were able to prove they were there with the help of
Alexandre. Let me know when we can expect payment as like you mentioned
it's been since November 2022 that we have been going back and forth.
The following invoices have been approved please double check your
schedules and data. If you have any questions please reach out to Alexandre
directly but on our end everything has been confirmed and approved.
- 45672
- 45927
- 46040
- 46041
- 46582
The following disputes made are incorrect as the employees were at their
shifts as scheduled.
47275 - Johnafel Callueng the RN you claim was not at her shift on
February 26th was in fact there for her shift. Please pay the invoice in
full. No credit will be issued.
47503 - Shirlyn Cablin the LPN you claim was not at her shift on March 9
and 10 was in fact there for her shift. Please pay the invoice in full. No
credit will be issued.
47609 - credit will be issued asap as you were charged twice. The billing
team has already sent a credit memo for this.
47708 - Roxanne Alegado the PAB you claim was not at her shift on March 25
and 26 was in fact there. Please pay the invoice in full. No credit will be
issued.
48023 - Shirlyn Cablin the LPN who you claim called the site to advise of
absence was not absent. She had been absent on April 3 and 5 which yes she
advised the site about but was at her shift on the 11th and all that week.
Please pay the invoice in full. No credit will be issued.
48168 - John Vincent Dumag the RN you claim was not at his shift on April
20th was there. He was absent on 22-23-24 not on the 20th. Please pay the
invoice in full. No credit will be issued.
We were unable to prove our employees' presence for their scheduled shifts.
Please disregard the following invoices.
- 45817
- 46265
- 46481
As per these invoices: 46264 and 46372. A credit memo was sent by the
billing team . Did you not receive them? Please advise and if not we will
get you those ASAP.
Thank you for your ongoing patience and understanding. There has been a lot
of back and forth over the past year or so and we just hope that we can
finally get this resolved.
Looking forward to hearing from you.
Kind regards,
--
*Nikita Moreau*
Staffing Manager / Gestionnaire du personnel
nmoreau@TheKey.com
514-907-5065
TheKey.ca <https://www.thekey.ca/>
[image: TheKey]